Offering proactive and capable of quickly learning and adapting to expand my knowledge in the Medical field. I have 5 yrs experience as Personal Care Assistant at a independent living Facility. I'm wanting to expand my knowledge more in the Medical Billing area. I'm very organized and have excellent time management skills and would utilize this to provide an exceptional Medical Billing experience.
Overview
8
8
years of professional experience
Work History
Environmental Services
Baystate Health
04.2024 - 03.2025
I work as a housekeeper (cleaning rooms, spills, restocking, etc...)
Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
Improved efficiency in cleaning tasks by optimizing schedules and workloads for environmental services team members.
Proactively identified areas for improvement within the environmental services department, suggesting and implementing changes that resulted in increased efficiency and effectiveness.
Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
Demonstrated commitment to continuous improvement through active participation in professional development workshops, seminars, and conferences focused on environmental services topics.
Actively participated in departmental meetings, providing valuable insights and recommendations for enhancing clinical perfusion services.
Established strong relationships with community resources to enhance clients'' access to additional support services as needed.
To-Go Specialist
Applebee's, Flynn Restaurant Group
09.2022 - 04.2024
Answer phone, put in orders through a POS system, handle cash/register, put orders together and hand out to customer, prepare sauce portions for other shifts.
Collaborated with kitchen staff to streamline meal preparation processes.
Managed order accuracy and assembly for efficient to-go service.
Trained new team members on best practices for order fulfillment.
Maintained cleanliness and organization of to-go station and supplies.
Resolved customer inquiries and issues regarding takeout orders promptly.
Utilized point-of-sale systems to process transactions effectively.
Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Operated cash register to accept cash, debit and credit card payments from customers.
Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Adapted quickly to new technology platforms for online ordering and delivery services integration.
Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
Managed customer inquiries and complaints, ensuring satisfaction with prompt and courteous service.
Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
Utilized POS system to receive and process food and beverage orders.
Greeted customers and answered inquiries regarding menu items and specials.
Processed customer payments and balanced cash drawers.
PCA Personal Care Assistant
STAVROS Independent Living
10.2016 - 05.2022
Provided personalized care and support to individuals with disabilities, enhancing their quality of life.
Assisted clients with daily living activities, promoting independence and dignity in personal care routines.
Coordinated communication between clients and healthcare providers, streamlining information sharing for better outcomes.
Implemented safety protocols during client interactions, minimizing risks and ensuring compliance with health regulations.
Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Improved patient comfort by providing compassionate and attentive care.
Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Answered patient assistance calls, assessed needs, and offered qualified support.
Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Administered medications as prescribed, preventing adverse reactions or complications.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Followed directions of licensed nurses to administer medications and treatments.
Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
Assisted patients with self-administered medications.
Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Assisted with daily living activities, running errands, and household chores.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Recorded status and duties completed in logbooks for management.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Handled incoming mail, bills and invoices and completed appropriate actions.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.