Desiree Carmouche
Lafayette
Summary
With a passion for achieving project goals in dynamic environments, I am an experienced professional with a background in working with diverse populations, including individuals facing mental, physical, intellectual, developmental, and behavioral challenges, as well as the elderly. Seeking a position within an organization to leverage my educational training and work experience, I am ready to transition into a new field and utilize my strong ability to streamline processes and enhance team productivity. Committed to making a positive impact, I am prepared to contribute effectively to the organization's success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Qualified Intellectual Development Professional
Arc Of Acadiana
07.2023 - Current
- Assessing, monitoring, and documenting the care provided to people with disabilities
- Providing guidance and supervision to direct supported professionals
- Developing behavior support strategies
- Ensuring the successful operation of facilities
- Maintaining knowledge of relevant rules and regulations
Case Manager
Loving Hearts Lafayette
05.2023 - 07.2023
- Developed and implemented comprehensive case management plans to address client needs and goals
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Monitored clients' progress and tracked client services to provide crisis interventions
Support Coordinator
Medical Resources and Guidance
08.2022 - 04.2023
- Facilitated access to services and resources for individuals with developmental and intellectual disabilities.
- Developed tailored plans to achieve client goals, providing necessary tools and information.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Universal Banker
MidSouth Bank
05.2018 - 09.2019
- Executed multiple banking duties to enhance client experience and meet deadlines.
- Accomplished client requests promptly and accurately.
- Oversaw cash drawer operations, created referral opportunities, and assessed client financial requirements.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Assistant Branch Manager
JPMorgan Chase
01.2014 - 02.2018
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Bank Teller
JPMorgan Chase
06.2012 - 01.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor's degree - General Studies
University of Louisiana at Lafayette
Lafayette, LA08.2022
Skills
- Professional Office Experience
- Client Support
- Efficient Typing Skills
- Technical Proficiency
- Proficient in Computer Applications
- Strong Organizational Abilities
- Deadline-Oriented Time Management
- Administrative Support Expertise
- Team Management
- Strategic Decision-Making
- Team Leadership
- Workforce Skill Enhancement
Certification
interRAI HC and Care Planning Certified
Timeline
Qualified Intellectual Development Professional
Arc Of Acadiana
07.2023 - Current
Case Manager
Loving Hearts Lafayette
05.2023 - 07.2023
Support Coordinator
Medical Resources and Guidance
08.2022 - 04.2023
Universal Banker
MidSouth Bank
05.2018 - 09.2019
Assistant Branch Manager
JPMorgan Chase
01.2014 - 02.2018
Bank Teller
JPMorgan Chase
06.2012 - 01.2014
Bachelor's degree - General Studies
University of Louisiana at Lafayette
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