Desmond Alfred
Lake Charles
Summary
Consistently ranked among top performers across various establishments, achieving a 40% revenue increase for players within six months. Demonstrated strong leadership by managing teams effectively and enhancing overall property marketing and business strategies. Increased customer visits by 35% and improved customer satisfaction by 60%, all while thriving under tight deadlines and challenging conditions. Committed to ongoing professional growth and delivering exceptional results in future roles.
Overview
12
12
years of professional experience
Work History
Executive Casino Host
Caesars Entertainment
Westlake
03.2023 - Current
- Coordinated operations across multiple departments to enhance efficiency and service delivery.
- Oversaw player account management to maximize revenue potential.
- Delivered exceptional hospitality to ensure client satisfaction and loyalty.
- Achieved targeted revenue levels through strategic marketing initiatives.
- Developed detailed itineraries for clients, aligning departmental efforts with expectations.
- Organized events, including parties, flights, and cross-property stays, to drive repeat business.
- Executed marketing campaigns using radio, billboards, social media, and merchandise to promote property.
- Collaborated closely with GM and VP while reporting metrics on revenue and business development.
Table Games Dealer
Golden Nugget Casino
Lake Charles
12.2017 - 03.2023
- Demonstrated expertise in Title 31 compliance with state laws and regulations.
- Executed quick mathematical calculations for accurate financial transactions.
- Managed funds exceeding one million dollars, ensuring precise money handling.
- Provided exceptional hospitality in high-pressure environments.
- Collaborated effectively with supervisors during intense situations.
- Conducted engaging games that entertained participants while ensuring accurate math performance.
Sales Associate
Sears Hometown & Outlet Stores Inc.
Lake Charles
02.2015 - 12.2017
- Oversaw sales for high-value products, achieving set sales objectives.
- Coordinated deliveries to ensure timely fulfillment of customer orders.
- Facilitated collaboration with other departments to enhance operational efficiency.
- Achieved commission sales through strategic customer engagement.
City Maintenance Worker
Fenton City Hall
Fenton
07.2013 - 02.2015
- Maintained city infrastructure through regular upkeep and repairs.
- Checked water meters to ensure optimal functionality.
- Assisted with food distribution for elderly residents in the city.
Education
High School Diploma -
Lacassine High School
Lacassine, LA05-2013
Skills
- Player account management
- Event planning
- Revenue generation
- Marketing campaign execution
- Client relationship management
- Financial transactions
- Sales strategy
- Collaboration
- Regulatory compliance
- Team management
- Strong leadership
- VIP handling
- Promotions planning
- Marketing
- Profit maximization
- Relationship development
- Customer acquisition
- Project Management
Timeline
Executive Casino Host
Caesars Entertainment
03.2023 - Current
Table Games Dealer
Golden Nugget Casino
12.2017 - 03.2023
Sales Associate
Sears Hometown & Outlet Stores Inc.
02.2015 - 12.2017
City Maintenance Worker
Fenton City Hall
07.2013 - 02.2015
High School Diploma -
Lacassine High School
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