Destany Wright
Baton Rouge
Summary
Motivated Claims Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Office Manager
Atlas Optical
03.2020 - 06.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Claims Adjustment Representative
Blue Cross Of Blue Shield
05.2016 - 02.2020
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Documented all investigation activity and presented reports to management.
- Organized, planned and documented materials for medical claims.
- Advise billing department on finances
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Followed up with insured individuals regarding premium and deductibles payments.
- Collected medical information from customers to complete claims and legal files.
Education
Bachelor of Arts - Accounting And Business Management
Walden University
Minneapolis, MN08.2024
Bachelor of Arts - Health Administration
Louisiana State University And A&M College
Baton Rouge, LA08.2020
Skills
- Profit and Loss Statements
- Customer Relations
- Business Administration
- Biweekly Payroll Processing
- Handling Complaints
- Workflow Planning
- Customer Service Management
- Database Maintenance
- Clerical Support
- Microsoft Office
- Patient Information
- Review Cases
- Data Analysis
- Claims Pro
- Insurance Collaboration
- Collection Processes
- Billing Statements
- Customer Experience
- Insurance Fraud Expertise
- Fraudulent Claims Investigation
Timeline
Office Manager
Atlas Optical
03.2020 - 06.2023
Claims Adjustment Representative
Blue Cross Of Blue Shield
05.2016 - 02.2020
Bachelor of Arts - Accounting And Business Management
Walden University
Bachelor of Arts - Health Administration
Louisiana State University And A&M College
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