Destany Wright
Baton Rouge
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Team Leader
CVS Pharmacy Health
12.2023 - Current
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Developed strong relationships with repeat customers through friendly service interactions.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Monitored areas for security issues and safety hazards.
- Educated employees on register use, merchandising, and customer service.
- Maintained stock to meet expected customer demand.
Billing Specialist
Service Corporation International
01.2022 - 10.2023
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
- Analyzed customer financial records to determine appropriate payment plan.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Bank Teller
Neighbors Federal Credit Union
02.2015 - 01.2023
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Collaborated with team members to ensure smooth operations during peak hours.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Arts - Accounting And Business Management
Walden University
Minneapolis, MN06.2025
Billing And Coding -
Unitech Training Academy - Lafayette
Lafayette, LA05.2015
High School Diploma -
Tara High School
Baton Rouge, LA06.2013
Skills
- Team Contribution
- POS Transactions
- Inventory Records
- Money Handling
- Billing and Payment Processing
- Credits and Refunds
- Administrative Support
- Microsoft Word
- Computer Technology
- Excel
Timeline
Team Leader
CVS Pharmacy Health
12.2023 - Current
Billing Specialist
Service Corporation International
01.2022 - 10.2023
Bank Teller
Neighbors Federal Credit Union
02.2015 - 01.2023
Bachelor of Arts - Accounting And Business Management
Walden University
Billing And Coding -
Unitech Training Academy - Lafayette
High School Diploma -
Tara High School
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