Destany Wright
Baton Rouge
Summary
Dedicated Customer Support professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Billing and Claims Processer
Endurance Warranty
11.2023 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Built rapport with clients through empathetic listening skills while discussing sensitive personal loss situations.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Billing and Collections Specialist
Service Corporation International
03.2020 - 11.2023
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
- Analyzed customer financial records to determine appropriate payment plan.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Bank Teller
Neighbors Federal Credit Union
02.2016 - 02.2020
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Collaborated with team members to ensure smooth operations during peak hours.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Arts - Accounting And Business Management
Walden University
Minneapolis, MN06.2025
Billing And Coding -
Unitech Training Academy - Lafayette
Lafayette, LA05.2015
High School Diploma -
Tara High School
Baton Rouge, LA06.2013
Skills
- Team Contribution
- POS Transactions
- Inventory Records
- Money Handling
- Billing and Payment Processing
- Credits and Refunds
- Administrative Support
- Microsoft Word
- Computer Technology
- Excel
- Claims review
- Transactions reconciliation
- Claims Processing Software
Timeline
Billing and Claims Processer
Endurance Warranty
11.2023 - Current
Billing and Collections Specialist
Service Corporation International
03.2020 - 11.2023
Bank Teller
Neighbors Federal Credit Union
02.2016 - 02.2020
Billing And Coding -
Unitech Training Academy - Lafayette
High School Diploma -
Tara High School
Bachelor of Arts - Accounting And Business Management
Walden University
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