Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Front Desk ReceptionistWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Reserve, LA
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Destiny Gan
Reserve
Work Preference
Summary
Detail-oriented receptionist with a proven track record in problem-solving and team collaboration. Skilled in handling sensitive information, optimizing office flow, and addressing patient concerns promptly to improve overall satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Aslett-Kurica Eye Center
Laplace, LA
09.2024 - Current
- Greeted patients and managed appointment scheduling to optimize office flow.
- Handled incoming calls, providing information and directing inquiries efficiently.
- Processed patient check-ins and verified insurance details for accuracy.
- Maintained organized front desk area, ensuring a welcoming environment for visitors.
- Assisted in managing electronic medical records system for streamlined patient data access.
- Addressed patient concerns promptly, contributing to improved satisfaction levels.
- Implemented office procedures that enhanced operational efficiency and reduced wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Geaux Chevrolet
Laplace, LA
10.2023 - 09.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Sales Associate
Premium Wireless
Laplace, LA
03.2023 - 10.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Educated customers on product features, benefits, and promotions to enhance sales opportunities.
- Collaborated with team members to achieve monthly sales targets and boost overall performance.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Business Administration - Business Administration
Louisiana State University At Alexandria
Alexandria, LA05-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Sensitive information handling
Timeline
Front Desk Receptionist
Aslett-Kurica Eye Center
09.2024 - Current
Front Desk Receptionist
Geaux Chevrolet
10.2023 - 09.2024
Sales Associate
Premium Wireless
03.2023 - 10.2023
Bachelor of Business Administration - Business Administration
Louisiana State University At Alexandria