Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Destiny Hicks
Customer Service Representative
West Monroe,LA
Summary
Adept at managing high-stress situations, I enhanced customer satisfaction at PNC Bank through effective problem-solving and superior customer service skills. My expertise in data entry and adaptability in call center operations led to significant improvements in digital banking experiences and fraud prevention efforts, showcasing my commitment to excellence and team collaboration.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
PNC Bank
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
Data Entry Clerk
Level Up Development
01.2020 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or changes.
Education
High School Diploma -
Mangham High School
Mangham, LA 05.2001 -
Skills
Certification
Microsoft word
11-2016
Microsoft powerpoint
03-2018
Timeline
Customer Service Representative
PNC Bank
10.2022 - Current
Data Entry Clerk
Level Up Development
01.2020 - 10.2022
Microsoft powerpoint
03-2018
Microsoft word
11-2016
High School Diploma -
Mangham High School
05.2001 -
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