Destiny Pickett
Metairie
Summary
Goal-oriented manager with experience in the hospitality and tourism industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures and effectively utilizing employee talent.
Overview
23
23
years of professional experience
Work History
Sales Manager
New Orleans Paddlewheels
04.2018 - 06.2025
- Led sales team in achieving quarterly revenue targets through strategic planning and performance monitoring.
- Developed and implemented sales strategies to increase revenue per visitor (per cap) by upselling experiences, packages, and amenities.
- Built long-term client relationships with tour operations, travel agents, DMCs and group planners through outstanding service and consistent follow-ups.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Overcame objections from potential clients by addressing concerns and offering customized solutions based on their unique needs.
- Partnered with marketing to design promotional campaigns that boosted brand awareness and customer acquisition.
Concierge
New Orleans Paddlewheels
06.2018 - 06.2025
- Delivered exceptional guest service through personalized assistance and timely responses to inquiries.
- Managed reservations and provided recommendations for dining, entertainment, and local attractions.
- Developed relationships with local vendors to provide guests with exclusive offers and experiences.
Head Hostess
New Orleans Paddlewheels
02.2013 - 04.2018
- Managed front-of-house operations, ensuring exceptional guest experiences and efficient seating arrangements.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Developed and implemented streamlined reservation processes to enhance customer satisfaction and reduce wait times.
- Monitored seating area and food line regularly to keep spotless.
Bartender
New Orleans Paddlewheels
02.2013 - 04.2018
- Prepared and served a wide range of beverages, ensuring quality and presentation standards.
- Managed bar inventory, tracking stock levels and ordering supplies as needed.
- Maintained cleanliness and organization of the bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Buffet Attendant
New Orleans Paddlewheels
02.2013 - 04.2018
- Managed buffet setup and replenishment in hotels or catering events, ensuring quality and variety of food offerings.
- Trained staff on hygiene standards and proper food handling procedures to maintain safety compliance.
- Safeguarded guest health by consistently checking food temperature levels and promptly reporting any discrepancies to management.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
- Promoted a welcoming atmosphere, promptly addressing guest inquiries or concerns during meal services.
Accounting Clerk
Pellerin Laundry Machinery Sales Company
06.2007 - Current
- Manages accounts payable and receivables.
- Processes customer payments to their accounts.
- Maintains accurate and complete documentation to facilitate accounting and filing functions.
- Enhances financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Reconciles general ledger.
- Generates and sends invoices to customers.
- Handles bank deposits.
- Participated in system upgrades and process improvements aimed at increasing the efficiency of accounting operations overall.
Accounting Clerk-Warehouse Manager
Kid Gloves Inc.
10.2005 - 06.2007
- Maintained accounting records utilizing in-house and client systems.
- Managed accounts payable and bank deposit.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Front Desk Receptionist
Dr. Lastra & Dr. Soto
06.2002 - 10.2005
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated patient scheduling, check-in, check-out and handled payments efficiently.
- Verified insurance coverage to ensure seamless patient care.
- Performed medical records management, including filing, organizing and scanning documents.
- Proficiently handled all refill requests from providers, ensuring timely and accurate fulfillment.
Education
Some Accounting Classes -
Tulane
High School Diploma -
Grace King Highschool
Metairie, LA05-2015
Skills
- Team Leadership
- Staff management
- Relationship building
- Sales expertise
- Customer Service
- Strong multitasking
Timeline
Concierge
New Orleans Paddlewheels
06.2018 - 06.2025
Sales Manager
New Orleans Paddlewheels
04.2018 - 06.2025
Head Hostess
New Orleans Paddlewheels
02.2013 - 04.2018
Bartender
New Orleans Paddlewheels
02.2013 - 04.2018
Buffet Attendant
New Orleans Paddlewheels
02.2013 - 04.2018
Accounting Clerk
Pellerin Laundry Machinery Sales Company
06.2007 - Current
Accounting Clerk-Warehouse Manager
Kid Gloves Inc.
10.2005 - 06.2007
Front Desk Receptionist
Dr. Lastra & Dr. Soto
06.2002 - 10.2005
Some Accounting Classes -
Tulane
High School Diploma -
Grace King Highschool
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