Destiny Talley
Robert
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
15
15
years of professional experience
Work History
Supervisor
Elmer's Candy Co
Ponchatoula, LA
02.2022 - 04.2026
- Supervised daily production operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored new team members on operational procedures and equipment usage.
- Implemented process improvements, enhancing workflow efficiency within the production line.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Monitored compliance with health regulations, maintaining a safe working environment for all employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Assistant Store Manager
Dollar General
Pine, LA
03.2021 - 02.2022
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supervised team members, providing training and support to enhance performance and customer service.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented merchandising strategies to optimize product placement and improve sales performance.
- Handled customer inquiries and resolved issues, fostering a positive shopping experience for patrons.
- Collaborated with management on strategic planning initiatives to drive store profitability and efficiency.
- Developed staff schedules, balancing labor needs with business demands to maximize productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant Manager
Popeye's
Franklinton, LA
05.2014 - 12.2020
- Assisted in training staff on customer service protocols and operational procedures.
- Executed daily inventory management to ensure stock availability and minimize waste.
- Coordinated scheduling to optimize team efficiency during peak hours.
- Supported the implementation of promotional campaigns, enhancing customer engagement.
- Monitored food safety standards, ensuring compliance with health regulations.
- Improved workflow processes, resulting in enhanced service speed and quality.
- Led team meetings to communicate goals and address operational challenges effectively.
- Developed staff performance evaluation processes to identify training needs and growth opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Supervisor
McDonald's
Franklinton, LA
05.2012 - 05.2014
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained and mentored new crew members on food safety and customer service protocols.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented daily shift schedules to optimize workforce productivity and coverage.
- Monitored quality control standards, ensuring compliance with health regulations and company policies.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Shift Leader
Wendy's
Franklinton
03.2011 - 05.2012
- Supervised team members to ensure compliance with food safety and sanitation standards.
- Trained new staff on operational procedures and customer service expectations.
- Managed inventory levels, placing orders to maintain stock availability.
- Facilitated effective communication between front-line staff and management for workflow optimization.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented efficient scheduling practices to maximize labor productivity during peak hours.
- Assisted in executing promotional campaigns, ensuring accurate product representation and pricing adjustments.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Franklinton High School
Franklinton, LA05-2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Employee motivation
- Inventory control
- Staff development
- Staff discipline
- Team building
- Operations management
- Processes and procedures
- Relationship building
- Project management
- Schedule development
- Policy enforcement
- Public speaking
- Inventory oversight
- Software experience
- Waste reduction
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Task delegation
- Quality control
- Documentation and reporting
Timeline
Supervisor
Elmer's Candy Co
02.2022 - 04.2026
Assistant Store Manager
Dollar General
03.2021 - 02.2022
Assistant Manager
Popeye's
05.2014 - 12.2020
Shift Supervisor
McDonald's
05.2012 - 05.2014
Shift Leader
Wendy's
03.2011 - 05.2012
High School Diploma -
Franklinton High School