Destiny Williams
Wisner
Summary
Hi, my name is Destiny Williams I am 24 years I am currently enrolled at UMA College online for Medical Billing and Coding here are some my skills:
Proven Customer Service Representative with a track record of enhancing customer satisfaction through empathetic service and effective problem resolution. Excelled in high-stress situations at Super 1 Foods, showcasing exceptional critical thinking and active listening skills. Achieved increased loyalty and repeat business, demonstrating a strong blend of relationship-building and technical support expertise.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
Work History
Customer Service Representative
Super 1 Foods
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Walmart
- I answered calls when customers called to complain about something like did not like I made sure the issue was resolved and the customers where happy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Private Caregiver
Emma
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Medical And Billing Coding
UMA
Tampa, FLNursing
Franklin Parish High School
Winnsboro, LA05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Administrative support
- Technical support
- Live chat support
- Sales expertise
Certification
CPR
Timeline
Customer Service Representative
Super 1 Foods
Customer Service Representative
Walmart
Private Caregiver
Emma
Medical And Billing Coding
UMA
Nursing
Franklin Parish High School
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