Deverran Allen
New Orleans
Summary
Dynamic Store Manager at Dollar Tree with a proven track record in enhancing customer service and optimizing inventory management. Skilled in training and mentoring staff, I excel in team leadership and problem-solving, driving sales growth while maintaining a positive store environment. Committed to operational excellence and effective communication.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar Tree
04.2024 - Current
- Assisted in managing daily store operations and ensuring optimal customer service.
- Participated in inventory management to maintain stock levels and product availability.
- Engaged with customers to address inquiries and resolve issues promptly.
- Supported team members by learning product knowledge and sales techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Contributed to visual merchandising efforts to enhance store presentation and appeal.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Constructruction Worker Lead
Broadmoor Construction
06.2021 - 02.2024
- Operated heavy machinery to support construction projects and ensure timely completion.
- Collaborated with teams to maintain safety standards and implement best practices on-site.
- Monitored project progress, reporting delays or issues to project managers promptly.
- Conducted regular equipment inspections to maintain functionality and prevent breakdowns.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Loaded, unloaded, and moved material to and from storage and production areas.
Professional Truck Driver
Southern Intermodal Xpress
07.2014 - 12.2019
- Operated commercial vehicles across various routes, ensuring timely deliveries and adherence to schedules.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed cargo loading and unloading procedures, optimizing space and securing loads effectively.
- Communicated with dispatchers to report delivery statuses and address any logistical challenges.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for regulatory compliance.
- Adhered to traffic laws and safety protocols, promoting road safety for self and others.
- Implemented efficient route planning strategies, reducing fuel costs and maximizing delivery efficiency.
- Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
- Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
- Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
- Operated various types of heavy equipment safely and effectively for loading or unloading purposes as needed.
- Demonstrated attention to detail when completing paperwork accurately; submitting bills-of-lading promptly upon arrival at the destination for efficient processing.
- Reduced delays and increased on-time deliveries by effectively planning routes using GPS technology and maps.
- Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
- Participated in ongoing training opportunities, staying up to date on industry best practices and advancements in trucking technology for continued professional growth.
- Developed strong relationships with clients by providing exceptional service during pick-ups or deliveries which resulted in repeat business opportunities.
Education
No Degree - Business Management
Nicholls State University
Thibodaux, LAHigh School Diploma -
John F. Kennedy
New Orleans, LA05-1992
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store operations
- Team leadership and coaching
- Outstanding communication skills
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- POS systems
- Goals and performance
- Supply ordering
Timeline
Store Manager
Dollar Tree
04.2024 - Current
Constructruction Worker Lead
Broadmoor Construction
06.2021 - 02.2024
Professional Truck Driver
Southern Intermodal Xpress
07.2014 - 12.2019
No Degree - Business Management
Nicholls State University
High School Diploma -
John F. Kennedy
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