Devin Lockard
Gretna
Summary
Dynamic and dedicated professional with a proven track record at Office Depot Inc, excelling in customer service and inventory management. Skilled in product organization and stock replenishment, I consistently enhanced customer satisfaction and improved product visibility. Known for my positive attitude and strong communication skills, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Stocker/cashier
Office Depot Inc
02.2024 - 05.2024
- Restocked merchandise to ensure optimal product availability and presentation.
- Organized inventory on shelves for easy access and improved customer experience.
- Assisted in maintaining cleanliness and safety standards throughout the store.
- Collaborated with team members to efficiently manage stock levels and replenishment schedules.
- Implemented effective placement strategies to enhance product visibility and sales potential.
- Utilized inventory management systems for tracking stock movements and reorder needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Online Personal Shopper
Neighborhood Walmart
04.2021 - 12.2023
- Assisted customers in selecting products based on preferences and needs.
- Researched product availability and pricing to provide accurate recommendations.
- Utilized online shopping platforms to efficiently manage customer orders.
- Communicated with vendors to resolve product inquiries and issues promptly.
- Maintained organized records of customer preferences for future reference.
- Adapted to diverse customer requests, ensuring satisfaction through personalized service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Education
Hancock Highschool
Kiln, MS09.2013
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Friendly and personable
- Heavy lifting
- Loading and unloading
- Customer assistance
- Customer relationships
- Punctual and reliable
- Product restocking
- Merchandise stocking
- Stock rotation
- Cleaning procedures
- Supply restocking
- Clear communication
- Shelving of products
- Flexible schedule
- Product organization
- Truck unloading
- Energetic and outgoing
- Price checking
- Safe lifting procedures
- Money handling
- Pallet jack operation
- Pallet jack handling
- Merchandise display
- Proper stacking and storage
- Stockroom maintenance
- Complex Problem-solving
- Display assembly
- Performance improvement
- Stock replenishment
- Physical stamina
Timeline
Stocker/cashier
Office Depot Inc
02.2024 - 05.2024
Online Personal Shopper
Neighborhood Walmart
04.2021 - 12.2023
Hancock Highschool