Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Devin Spann

Marrero

Summary

Dynamic Front Desk Assistant at Planet Fitness with exceptional communication and problem-solving skills. Proven ability to enhance member satisfaction through efficient check-in processes and proactive customer service. Skilled in cash handling and maintaining cleanliness, contributing to a welcoming environment that fosters member loyalty and engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Assistant

Planet Fitness
05.2025 - 11.2025
  • Managed front desk operations, ensuring smooth check-in and check-out processes for members.
  • Assisted members with inquiries, providing exceptional customer service and support.
  • Coordinated membership sign-ups and renewals, maintaining accurate records in the system.
  • Handled phone calls efficiently, addressing member concerns and scheduling appointments.
  • Maintained cleanliness and organization of front desk area to enhance overall member experience.
  • Supported team in promoting club events and membership specials to increase engagement.
  • Processed payments accurately, ensuring adherence to company policies and procedures.
  • Collaborated with management to streamline front desk workflows, improving service delivery efficiency.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Collected room deposits, fees, and payments.

Food and Consumables

Walmart
06.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sandwich Artist

Subway
01.2020 - 12.2021
  • Prepared sandwiches according to customer specifications, ensuring high-quality presentation and taste.
  • Operated food safety and sanitation protocols, maintaining a clean workspace and equipment.
  • Assisted customers with menu selections, providing recommendations based on preferences and dietary restrictions.
  • Managed inventory levels, restocking supplies to ensure operational efficiency during peak hours.
  • Collaborated with team members to maintain workflow during busy shifts, enhancing service speed and quality.
  • Trained new staff on sandwich preparation techniques and customer service standards to improve team performance.
  • Executed cash handling procedures accurately, processing transactions efficiently while minimizing errors.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Education

High School Diploma - N/A

John Ehert HighSchool
Marrero
05.2025

Skills

  • Excellent communication
  • Problem-solving skills
  • Time management
  • Hospitality services
  • Attention to detail
  • Maintaining cleanliness
  • Initiative and proactivity
  • Multitasking and organization
  • Cash handling
  • Customer service
  • Documentation and recordkeeping
  • Conflict management
  • Payment processing
  • Work prioritization
  • POS systems
  • Listening skills
  • Front desk oversight
  • Oral and written communications
  • Hospitality best practices

Certification

-TWIC Card

Timeline

Front Desk Assistant

Planet Fitness
05.2025 - 11.2025

Food and Consumables

Walmart
06.2023 - 05.2024

Sandwich Artist

Subway
01.2020 - 12.2021

High School Diploma - N/A

John Ehert HighSchool

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Devin Spann