Summary
Overview
Work History
Education
Skills
Timeline
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Devine Dorsey

Denham Springs

Summary

Knowledgeable leasing agent with proven background in leasing properties and maintaining high occupancy rates. Successfully managed tenant relations and lease negotiations, contributing to tenant satisfaction and retention. Demonstrated strong communication and organizational skills.

Overview

11
11
years of professional experience

Work History

Leasing Agent

Sunridge Apartments
06.2024 - Current
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.

Patient Access Representative

Premier Health
08.2021 - 04.2024
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Provided excellent customer service to patients and their families.
  • Created new patient charts to include personal and insurance information and reason for visit.
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
  • Processed payments received from patients according to established guidelines for proper accounting procedures.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Obtained scanned records and uploaded to database.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Sales Representative

AT&T
11.2017 - 03.2021
  • Provided optimal assistance to the General Manager and handled a variety of tasks.
  • Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
  • Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.
  • Handled work logs and the organization of employee files.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Front Desk Receptionist

Holiday Inn Express
02.2014 - 09.2017
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

High School Diploma -

Denham Springs High
Denham Springs, LA
08-2012

Skills

  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Customer service
  • Customer relations
  • Problem resolution
  • Multitasking and organization
  • Insurance verification
  • Sales transactions
  • Transaction recording
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Attention to detail

Timeline

Leasing Agent

Sunridge Apartments
06.2024 - Current

Patient Access Representative

Premier Health
08.2021 - 04.2024

Sales Representative

AT&T
11.2017 - 03.2021

Front Desk Receptionist

Holiday Inn Express
02.2014 - 09.2017

High School Diploma -

Denham Springs High

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Devine Dorsey