DEVON BICE
Mandeville
Summary
Highly experienced restaurant server with a proven track record of delivering exceptional customer service and managing complex workflows in fast-paced environments. Seeking to leverage strong communication, problem-solving, and multitasking skills into an entry-level position in the IT field. Eager to apply an adaptable and detail-oriented approach to learning new technologies and systems while contributing to team success.
Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern
YES TECH
05.2024 - 08.2024
- Assisted in cabling projects in high security buildings.
- Learned Help Desk and Admin roles and use of ticketing sysems.
Server
Nuvolari's
03.2023 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Address: Mandeville, LA 70448 Phone: 985-626-5619
Server
Bacobar
05.2017 - 08.2019
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Covington, LA.
Education
Associates - Information Technology
Northshore Technical Community College
Hammond, LA05.2025
Skills
- Sales proficiency
- Relationship Management
- Recordkeeping
- Service prioritization
- Professional demeanor
- Initiative
- Outstanding communication skills
- Strong attention to detail
Certification
- Coursera Google Certificate - Technical Support Fundamentals
- Coursera Google Certificate - IT Security: Defense of the digital dark arts
Timeline
Intern
YES TECH
05.2024 - 08.2024
Server
Nuvolari's
03.2023 - 02.2024
Server
Bacobar
05.2017 - 08.2019
Associates - Information Technology
Northshore Technical Community College
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