Devontae Jones
Monroe
Summary
Dynamic creative individual with a proven track record of leadership and collaboration across diverse industries. Adept at guiding teams to success through strong communication and strategic planning. Experienced in project management, conflict resolution, and process improvement. Skilled in utilizing case management systems, conducting root cause analysis, and developing targeted marketing campaigns. Proficient in customer service, data analysis, and photography techniques. Committed to delivering exceptional results and fostering positive client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Media Production Specialist
Grambling Sate University
08.2024 - Current
- Captured dynamic and high-quality images of band performances, parades, and events, ensuring consistent branding and visual storytelling.
- Directed and executed promotional photoshoots for the band, including creative concepts for marketing campaigns.
- Developed and managed the band’s visual content strategy, increasing engagement across social media platforms through impactful imagery.
- Collaborated with marketing teams to create recruitment-focused media, effectively driving interest and applications from prospective students.
- Coordinated with directors and performers to schedule and organize shoots, ensuring efficient workflow and timely content delivery.
- Edited and retouched photos using advanced software, maintaining the highest standards of quality for publication and distribution.
Lead Photographer
D. Jones Visuals
01.2017 - 12.2024
- Maintained strong customer retention and increased client based by 50% each quarter
- Built and maintained strong relationships with clients, ensuring a positive experience
- Utilized advanced knowledge in Adobe Creative Cloud to ensure that all products were excellent
- Responded promptly to50-100 client inquires per day
Case Investigator Team Lead
CDC Foundation
12.2021 - 12.2023
- Provided strong leadership to a team of case investigators, guiding daily activities and ensuring adherence to established protocols
- Utilized a case management system to track and monitor the progress of investigations, ensuring timelines and milestones were met
- Addressed conflicts or challenges within the team promptly, applying effective conflict resolution strategies
Business Analyst
CenturyLink
06.2020 - 11.2021
- Collaborated with the marketing department to create a new advertising campaign that resulted in a20% increase in sales
- Trained20-30 new employees in customer service script recitation, conflict resolution, and data entry practices
- Developed industry-specific expertise in customer analytics for targeted marketing campaigns
Management Assistant
Enterprise Rent-A-Car
12.2017 - 04.2020
- Provided comprehensive administrative support to senior management, including calendar management, meeting scheduling, and travel coordination
- Ensured confidentiality and accuracy in handling sensitive information and documents
- Contributed to process improvement initiatives by identifying inefficiencies and proposing streamlined solutions
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Conducted data analysis to evaluate key performance indicators and contribute to data-driven decision-making
- Participated in customer service training to enhance communication and problem-solving skills
- Interacted with customers to understand their needs, address inquiries, and gather feedback
- Improved management skills by participating in rigorous training programs and workshops.
Education
Bachelor of Science - Business Management
Grambling State University
Grambling, LASkills
- Salesforce,
- Customer Relationship Management,
- Product Knowledge,
- Customer Retention,
- Help Desk Support,
- Project Management,
- Technical Support Communication,
- Microsoft Office, PowerPoint, Word, Excel
- Adobe Photoshop
- Data entry
- Call center experience
- Sales techniques
Certification
Project Management Essentials Certified - Management & Strategy Institute
Timeline
Media Production Specialist
Grambling Sate University
08.2024 - Current
Case Investigator Team Lead
CDC Foundation
12.2021 - 12.2023
Business Analyst
CenturyLink
06.2020 - 11.2021
Management Assistant
Enterprise Rent-A-Car
12.2017 - 04.2020
Lead Photographer
D. Jones Visuals
01.2017 - 12.2024
Project Management Essentials Certified - Management & Strategy Institute
Bachelor of Science - Business Management
Grambling State University
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