DeVoughn Ealy
Monroe
Summary
Dynamic professional with robust expertise in customer relationship management and technical troubleshooting. Results-driven Owner/Operator with expertise in inventory management and regulatory compliance. Skilled in fostering customer relationships and training staff to uphold safety protocols.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Bimbo® Bakeries USA
West Monroe
05.2022 - 10.2025
- Oversaw inventory management and supply chain logistics.
- Trained staff on safety protocols and equipment usage.
- Ensured compliance with health regulations and company standards.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Observed safety protocols and driving laws to maximize road and personnel safety.
Service Technician
Dish Tv
Monroe
05.2021 - 10.2023
- Installed satellite systems and equipment for residential and commercial customers.
- Troubleshot service issues to ensure optimal functionality and customer satisfaction.
- Educated customers on system features, usage, and troubleshooting techniques.
- Responded promptly to service calls and resolved technical problems efficiently.
- Documented work completed using internal tracking systems for future reference.
- Maintained inventory of tools and parts for timely repairs and installations.
- Diagnosed problems and determined solutions for various customer issues.
Field Service Technician
PDS Tech - Honeywell
Monroe
01.2021 - 03.2022
- Installed and serviced equipment for various clients in multiple industries.
- Trained new technicians on safety protocols and equipment handling procedures.
- Managed inventory of tools and replacement parts for field operations.
Education
High School Diploma -
Sojourner Truth ELP
Oakland, CA05-2017
Skills
- Inventory management
- Supply chain logistics
- Customer relationship management
- Staff training
- Regulatory compliance
- Technical troubleshooting
- Equipment installation
- Effective communication
- Conflict resolution
- Documentation and reporting
- Basic computer literacy
- Commercial driving
- Route management
Timeline
Owner/Operator
Bimbo® Bakeries USA
05.2022 - 10.2025
Service Technician
Dish Tv
05.2021 - 10.2023
Field Service Technician
PDS Tech - Honeywell
01.2021 - 03.2022
High School Diploma -
Sojourner Truth ELP