Dez Sann
Lafayette
Summary
Dynamic Regional Manager at ATP Franchising & Entertainment with a proven track record in staff training and operational management. Enhanced team performance through strategic coaching and process improvements, driving customer satisfaction and aligning regional goals with corporate objectives. Skilled in performance management and fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Regional Manager
ATP Franchising & Entertainment
01.2020 - 07.2025
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 12 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Platoon Sergeant
U.S. Army Active Duty
08.2013 - 12.2019
- Trained, supervised and organized over 100 soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
Event Coordinator
U.S. Army Active Duty
02.2015 - 09.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Brainstormed and implemented creative event concepts and themes.
Education
BBA - Business Administration And Management
Kansas State
Manhattan, KS05-2013
Skills
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Territory management
- Staff supervision
- Goals and performance
- Asset control
- Performance management
- New business development
- Brand development
Timeline
Regional Manager
ATP Franchising & Entertainment
01.2020 - 07.2025
Event Coordinator
U.S. Army Active Duty
02.2015 - 09.2018
Platoon Sergeant
U.S. Army Active Duty
08.2013 - 12.2019
BBA - Business Administration And Management
Kansas State
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