Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative

Dhani Pradoto

Product Specialist Team Lead
Jakarta

Summary

Competent Product Specialist with more than 10 years of experience working in Technical Support. Skilled in demonstrations, data collection and presales. Proficient in data management (GEOBANK) and Project Management.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Lead Product Specialist

MICROMINE
Jakarta
01.2021 - Current
  • Researched product's technical specifications and accurately communicated information.
  • Responsible for managing the project delivery and technical staff within the
    region and across the product lines.
    • Compile the departmental plans in alignment with the regional and corporate
    business plans and execute the plans to meet company objectives.
    • Collaborate with the other functional managers in the region to achieve
    company objectives and foster an open and cooperative environment.
    • Responsible for setting processes and quality standards for the delivery of
    projects and services and client support and ensuring that these standards are
    maintained and aligned to the objectives of MICROMINE management.
    • Provide leadership for all Operations staff, ensuring clear development plans
    and performance objectives for all staff.

Senior Technical Specialist

MICROMINE
Jakarta
01.2019 - 12.2020

Facilitating technical support and service delivery for clients within Indonesia
• as Project Manager under the guidance of Head Office for Geobank and Pitram projects
• Training and mentoring of Geobank and Pitram Operations staff in the region
• Facilitating information flow and collaboration with headquarters and other
regional Operations teams
• Ensuring all documentation, policies and procedures are adhered to by the local Operations team

System Specialist

MICROMINE
Jakarta
02.2012 - 12.2018

Perform requirement analysis, implement and deploy the sofware (GEOBANK and PITRAM)

Performed support for MICROMINE GEOBANK or MICROMINE PITRAM

Prepared System documentation for user Learning process

Performed Technical Presales

Education

Bachelor Degree - Information System

BINUS University
Jakarta , Indonesia
01.2006 - 01.2011

Skills

    Service Delivery Management

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Software

SQL

GEOBANK

Tableu

MSPROJECT

Timeline

Lead Product Specialist

MICROMINE
01.2021 - Current

Senior Technical Specialist

MICROMINE
01.2019 - 12.2020

System Specialist

MICROMINE
02.2012 - 12.2018

Bachelor Degree - Information System

BINUS University
01.2006 - 01.2011
Dhani PradotoProduct Specialist Team Lead