Diamond France
New Orleans
Summary
Obtained certification in Front Desk Representation to enhance guest experience and operational efficiency.
Utilized expertise in medical scheduling to enhance operational efficiency and patient satisfaction.
Applied knowledge of insurance billing to ensure accurate claims submission and reimbursement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pediatric Patient Access Navigator
Ochsner Health
- Current
- This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. Furthermore, this job will work collaboratively with resources such as the Regional Referral Center, and/or Clinic Concierge
- Job Description
- Job Description
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
- This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
- Education
- Required - High School diploma or equivalent
- Preferred - Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications
- Work Experience
- Required - 2 years’ experience in appointment scheduling, customer service, or related field
- Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Good time management skills.
- Ability to work collaboratively with various departments.
- Ability to exercise sound judgment in handling difficult/escalated situations.
- Job Duties
- Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
- Manages and coordinates referrals via online work queues.
- Provides excellent customer service and access navigation support to both patients and providers via web tools.
- Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
- Works collaboratively with clinical departments to meet the needs of patients.
- Other related duties as required.
- The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
- Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
- This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
- The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
- Physical and Environmental Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Light Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
- Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.
- Must be able to sit for prolonged periods of time.
- Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
- Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
- There is no occupational risk for exposure to communicable diseases.
- Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Patient Access Representative
Touro Infirmary
03.2025 - 08.2025
- I handle pt insurance also speak with verbally about scheduling Appointments
Customer Advocate I
Blue Cross Blue Shield (Highmark)
06.2023 - 12.2024
- Cold and Warm Calling
- Help the customers with any needs
Remote Customer Service Representative
Dialog Direct, Qualfon
01.2023 - 11.2023
- Answering inbound and outbound calls
- Did cold calling, help assist with insurance
Customer Service Representative (Remote)
Ochsner Health
07.2021 - 03.2023
- Assists patients with appointments, help with insurance accounts, made sure patients benefits were successfully processed
Customer Service Representative
Humana Call Center
04.2020 - 03.2021
- Assist Customers with Dental Insurance and Medicare plans
Patient Care Technician
Ochsner Health
02.2018 - 11.2020
- Keeping patient rooms tidy and sanitize .Assisting patient with everyday needs .Monitoring vital signs or EKG signals and patient condition .
Education
High school or equivalent - undefined
Skills
- Assisted in coordinating medical appointments for patients Supported healthcare providers by managing scheduling conflicts Facilitated communication between patients and medical staff to optimize appointment flow
- Leveraged advanced computer skills to enhance operational efficiency
- Facilitated community care initiatives to enhance local health and well-being
- Oversaw daily operations and care coordination within nursing home environment
- Spearheaded initiatives to enhance operational efficiency at Waystar
- Assisted in typing documents and reports for team projects Supported colleagues by maintaining accurate records and files Contributed to efficient communication through timely document preparation
- Assisted in processing prior authorizations for patient care Supported healthcare teams in obtaining necessary approvals Facilitated communication between providers and insurance companies
- Oversaw operations within ambulatory surgery center, ensuring compliance with healthcare regulations
- Delivered comprehensive care services to clients, ensuring their well-being and comfort
- Facilitated strategic communication initiatives to enhance organizational messaging
- Assisted customers through live chat support to resolve inquiries and issues promptly Provided clear and concise information to enhance customer understanding Collaborated with team members to improve response times and service quality
- Facilitated meal assistance to enhance dining experiences for individuals
- Cultivated and expanded client relationships to drive revenue growth
- Developed and executed scripts for various multimedia projects
- Facilitated resolution of conflicts to foster a collaborative work environment
- Executed word processing tasks to ensure accurate and efficient document creation
- Executed software troubleshooting procedures to identify and resolve technical issues
- Administered Windows operating system environments to ensure optimal performance and security
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided accurate change Maintained cleanliness and organization of the checkout area
- Executed venipuncture procedures to obtain blood samples for diagnostic testing
- Executed laboratory procedures and experiments to ensure accurate results
- Oversaw management of patient records to ensure accuracy and compliance
- Mastered medical terminology to enhance communication within healthcare teams
- Operated multi-line phone systems to facilitate communication among team members Assisted in troubleshooting technical issues to maintain system functionality Supported daily operations by managing incoming and outgoing calls efficiently
- Executed authentication protocols to ensure secure access to systems
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Contributed to team objectives by collaborating effectively with colleagues
- Assisted guests with inquiries and requests to enhance overall satisfaction Supported team members in delivering exceptional service experiences Maintained cleanliness and organization in guest areas to promote a welcoming environment
- Conducted outbound calls to engage potential clients and provide product information Assisted in scheduling follow-up appointments to foster customer relationships Supported team efforts in achieving outreach goals through effective communication
- Executed computer operations to ensure system functionality and efficiency
- Facilitated patient interactions to enhance care experience
- Facilitated referral coordination to streamline patient care processes
- Administered daily operations within a medical office environment
- Facilitated mathematical problem-solving and analytical reasoning
- Mastered dental terminology to enhance communication within clinical settings
- Managed operations of private practice, ensuring efficient patient care and administrative processes
- Demonstrated exceptional organizational skills to streamline project workflows
- Oversaw team operations and ensured adherence to organizational standards
- Managed daily operations and patient flow in urgent care center
- Executed medical billing processes to ensure accurate and timely claims submission
- Facilitated discussions to reach agreements among team members Supported negotiation processes to align project goals with stakeholder expectations Assisted in resolving conflicts to maintain team cohesion
- Delivered personalized care and support to residents, ensuring comfort and well-being
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Assisted in delivering educational content to students\nSupported classroom management and student engagement activities\nFacilitated learning by providing resources and guidance to learners
- Executed laboratory procedures and experiments to ensure accurate results
- Demonstrated proficiency in various computer applications and software systems
- Assisted in organizing and maintaining filing systems for efficient document retrieval Supported team members in managing paperwork and documentation processes Contributed to the accuracy of records through diligent filing practices
- Oversaw rehabilitation center operations, ensuring high-quality patient care and support
- Executed medical insurance coverage verification processes to ensure patient eligibility
- Managed patient inquiries to ensure timely and accurate responses
- Executed medical payment processing to ensure timely reimbursement and accuracy in billing
- Executed clerical tasks to ensure efficient office operations
- Executed outside sales strategies to drive revenue growth and expand market presence
- Facilitated mobility assistance to enhance individual independence and quality of life
- Assisted teams in implementing ERP systems to streamline operations Supported users in navigating ERP software for improved efficiency Collaborated with departments to gather requirements for system enhancements
- Developed and implemented artificial intelligence solutions to enhance operational efficiency
- Executed strategic initiatives to drive organizational growth
- Executed precise medical coding to ensure accurate billing and compliance with healthcare regulations
- Assisted in processing debits and credits accurately Supported team members in maintaining financial records Contributed to the reconciliation of accounts
- Provided compassionate care and support to individuals in need of assistance
- Assisted teams in utilizing CRM software to manage customer interactions effectively Supported data entry and maintenance to ensure accurate customer records Helped troubleshoot software issues to enhance user experience
- Utilized GPS technology to enhance navigation accuracy and efficiency
- Executed phlebotomy procedures to ensure accurate blood sample collection
- Conducted outreach to potential clients through cold calling Assisted in generating leads and building customer relationships Supported sales team in achieving outreach goals
- Executed decontamination procedures to ensure safety and compliance with health regulations
- Led sales initiatives to drive revenue growth and expand market reach
- Delivered exceptional customer support by addressing inquiries and resolving issues promptly
- Facilitated engaging educational activities and support for children
- Executed fundamental mathematical operations to ensure accuracy in calculations
- Executed cash handling procedures to ensure accurate financial transactions
- Leveraged Salesforce platform to streamline customer relationship management processes
- Assisted in developing mobile applications to enhance user experience Collaborated with team members to troubleshoot and resolve application issues Supported testing phases to ensure functionality and performance standards are met
- Facilitated patient hygiene assistance to enhance comfort and well-being
- Demonstrated analytical expertise to evaluate complex data sets and derive actionable insights
- Executed comprehensive data collection processes to ensure accurate information gathering
- Assisted in sorting and organizing laundry items for efficient processing Supported team members in maintaining cleanliness and order in laundry facilities Contributed to timely completion of laundry tasks to meet operational needs
- Navigated complex employment and labor law regulations to ensure compliance and mitigate risks
- Assisted in managing medical administrative tasks to support healthcare operations Provided clerical support to ensure smooth patient flow and appointment scheduling Collaborated with team members to maintain accurate patient records
- Executed blood sampling procedures to ensure accurate diagnostic results
- Facilitated patient registration processes to streamline intake procedures Assisted patients in completing necessary documentation for efficient service delivery Supported administrative staff in maintaining accurate patient records
- Processed incoming payments and maintained accurate records of accounts receivable transactions Assisted in resolving discrepancies and customer inquiries related to billing Supported monthly reconciliation of accounts to ensure accuracy and compliance
- Leveraged CRM system expertise to enhance customer relationship management processes
- Executed insurance verification processes to ensure accurate patient coverage
- Oversaw electronic health records (EHR) management processes
- Executed aseptic technique to ensure contamination-free environments during laboratory procedures
- Executed upselling strategies to enhance customer experience and drive revenue growth
- Assisted in establishing secure VPN connections for remote teams\nSupported users in troubleshooting VPN-related issues\nFacilitated training sessions on VPN usage and best practices
- Pursued higher education with a focus on academic and professional development
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in managing electronic medical record systems to streamline patient data access Supported healthcare teams in utilizing EMR systems for improved patient care Contributed to training staff on EMR functionalities to enhance operational efficiency
- Spearheaded development of next-generation solutions to enhance operational efficiency
- Assisted in creating documents and presentations using Microsoft Office tools Supported team members in utilizing Excel for data organization and analysis Contributed to the preparation of reports and materials for meetings
- Managed patient care and support services within hospital environment
- Facilitated collaboration and support for individuals with disabilities
- Assisted teams in completing projects on schedule and within budget constraints Supported project management efforts by coordinating tasks and resources effectively Contributed to team success through proactive communication and collaboration
- Assisted in reviewing documents for clarity and accuracy Supported team members in identifying and correcting errors Contributed to maintaining high standards of written communication
- Oversaw comprehensive account management processes
- Assisted in collecting and processing specimens for laboratory analysis Supported team members in maintaining accurate records of specimen handling Contributed to ensuring compliance with safety protocols during specimen collection
- Delivered compassionate and personalized home care services to clients
- Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported front desk operations by managing phone inquiries and reservations
- Utilized Google Suite to support team collaboration and communication Assisted in organizing documents and schedules for project management Provided training to team members on effective use of Google applications
- Conducted thorough documentation reviews to ensure compliance and accuracy
- Oversaw operations and client interactions within a medical spa environment
- Assisted clients with daily living activities to promote independence and well-being Provided compassionate support to individuals in home settings Collaborated with healthcare professionals to ensure quality care delivery
- Transformed healthcare delivery systems to enhance patient outcomes
- Administered and optimized database management systems to enhance data accessibility
- Oversaw revenue cycle management processes to optimize financial performance
- Assisted in managing electronic medical record systems to streamline patient data access Supported healthcare teams in utilizing EMR systems for improved patient care Contributed to training staff on EMR functionalities to enhance operational efficiency
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Oversaw administrative functions to enhance operational efficiency
- Streamlined accounting systems to enhance financial reporting accuracy
- Laboratory experience
- AI
- Sales
- Cash handling
- EMR Systems
- Customer service
Certification
- Medical Billing Certification
- June 2023 to Present
- Phlebotomy
- March 2019 to Present
- 2018-2020
- Completed Phelebotomy Technician Course
- Draw blood from patients and blood donors
- Evaluate patients’ ability to withstand procedure
- Explain blood-drawing procedure to patients and answer questions
- Perform basic point of care testing, such as blood glucose levels
- Prepare blood, urine and other specimens for testing
- Verify patient/donor identity
- Maintain medical equipment such as needles, test tubes and blood vials
- Total a 40 hour phlebotomy training course from an accepted and accredited school St.Agatha Career School. Total a minimum of 40 hours phlebotomy experience that includes at least 50 venipunctures as well as 10 skin slits
- Certified Customer Service Representative
- Customer Service Representative
- May 2018 to Present
- Front desk representative
- April 2018 to Present
- Certified Phlebotomy Technician
- CPR/First Aid
- BLS/CPR
- Louisiana Vendors License
- CPR Certification
- Certified Coding Associate
- CHAA
- BLS Certification
Additional Information
Louisiana Vendors License
Timeline
Patient Access Representative
Touro Infirmary
03.2025 - 08.2025
Customer Advocate I
Blue Cross Blue Shield (Highmark)
06.2023 - 12.2024
Remote Customer Service Representative
Dialog Direct, Qualfon
01.2023 - 11.2023
Customer Service Representative (Remote)
Ochsner Health
07.2021 - 03.2023
Customer Service Representative
Humana Call Center
04.2020 - 03.2021
Patient Care Technician
Ochsner Health
02.2018 - 11.2020
Pediatric Patient Access Navigator
Ochsner Health
- Current