Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Sudds

Shreveport

Summary

Skilled Medical Assistant and Customer Service Representative, adept in HIPAA compliance and delivering exceptional customer service. Proven track record at Physicians Behavior and Teleperformance, enhancing patient care and customer loyalty through effective communication and professionalism. Excelled in patient scheduling and resolving high-stress situations, contributing to a notable improvement in clinic and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Physicians Behavior
10.2021 - 12.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Customer Service Representative

Teleperformance
08.2019 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Chime
06.2018 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate Degree In Nursing - Medical Assistant

Remington College
Shreveport, LA
10.2023

High School Diploma - General Studies

Woodlawn Leadership Academy
Shreveport, LA
05.2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Vital signs monitoring
  • Data entry
  • Reliable team player
  • CPR
  • Patient assessments
  • Professionalism and ethics
  • Appointment setting

Timeline

Medical Assistant

Physicians Behavior
10.2021 - 12.2024

Customer Service Representative

Teleperformance
08.2019 - 09.2024

Customer Service Representative

Chime
06.2018 - 06.2023

Associate Degree In Nursing - Medical Assistant

Remington College

High School Diploma - General Studies

Woodlawn Leadership Academy

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Diamond Sudds