Diamond Williams
BossierCity
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Universal Banker
First Federal Bank of Louisiana
Natchitoches
09.2025 - Current
- Assisted customers with account inquiries and transactions.
- Educated clients on banking products and services available.
- Managed cash handling procedures to ensure accuracy and security.
- Maintained compliance with banking regulations and policies consistently.
- Resolved customer complaints by employing effective communication strategies, improving customer satisfaction and loyalty.
- Supported training of new staff on operational procedures and systems.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products, including debit cards, credit cards, and overdraft protection plans, enhancing customer financial solutions.
- Verified customer identity through driver's license or other forms of identification.
- Advised customers on how to use mobile banking applications effectively.
- Assisted customers with online banking setup and troubleshooting issues.
Loan Officer
Cash 2 U
Minden
05.2025 - 08.2025
- Managed collections and conducted field calls with customers to address overdue accounts
- Processed applications for payday loans, ensuring compliance with company guidelines
- Handling collections and field calls from customers
- Conducted field visits to follow up with overdue customers, facilitating loan repayment
- Conducted field visits to engage with overdue customers regarding their accounts.
Customer Service Representative
Advanced Call Center Technologies
Shreveport
08.2024 - 11.2024
- Managed high volume of inbound and outbound calls efficiently
- Followed communication scripts to ensure consistent customer interactions
- Build relationships and engage customers by taking the extra mile
- Identified opportunities to upsell products during customer interactions
- Follow communication “scripts” when handling different topics
- Maintained detailed records of all conversations in call center database for reference and quality assurance
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Property Manager
Tra-Dor Property Management
Shreveport
04.2022 - 03.2024
- Managed and oversaw operations, maintenance, administration, and improvement of residential properties.
- Collected monthly assessments, rental fees, and deposits, ensuring timely processing of operating expenses.
- Determined and certified the eligibility of prospective tenants, following government regulations.
- Investigated and resolved complaints, disturbances, and violations, ensuring compliance with management rules and regulations.
- Investigated complaints, disturbances, and violations and resolved problems, following management rules and regulations.
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Showed properties to prospective tenants, explained terms of occupancy, and provided information on local amenities.
Cashier/Sales Associate
Shop A Lott #14
Natchitoches
05.2018 - 08.2020
- Enhanced customer satisfaction by assisting customers with purchases, locating items, and enrolling in rewards programs.
- Welcomed customers and delivered friendly, knowledgeable service.
- Maintained flexibility to work varied schedule, including nights and weekends.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Counted product stock to maintain inventory records.
- Assisted customers with finding appropriate products, answered product questions, and provided product solutions.
- Processed cash, check, debit, and credit card payments accurately and efficiently using Point-of-Sale system.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Cross-trained in other roles to provide skilled backup for team members.
Cashier/Sales Associate
It's Fashion Metro
Natchitoches
05.2017 - 05.2018
- Monitored current item discounts to effectively support promotions.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained clean, organized, and well-stocked check-out areas to enhance customer experience.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures, and customer service to ensure seamless onboarding.
- Stayed up to date on current item discounts to support promotions.
Cashier
Whataburger Restaurants LLC
Atascocita
08.2014 - 04.2015
- Trained new team members on cash register operations, stock procedures, and customer service to enhance team performance.
- Smoothly processed incoming orders, handling hundreds of transactions per day with exceptional accuracy.
- Trained new team members in cash register operation, stock procedures and customer service.
- Cross-trained in various departments to ensure smooth store operations and minimize disruptions.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Supported cashiers in completing end-of-day counts and securing funds, reducing risk of loss or theft.
Education
Clinical Medical Assisting Diploma -
Blue Cliff College
Alexandria, LAHigh School Diploma -
Natchitoches Central High School
Natchitoches, LASkills
- Scheduled Appointments
- Checked Patients In and Out
- Blood Draws
- Administered Injections
- Checked Patient Vitals
- Charted Patient Records
- Prepared Patient Exam Room
- Performed EKGs
- Ability to Bandage Patients
- Collected Specimens
- HIPAA Compliance
- Clerical Experience
- Cashiering Experience
- Software Integration
- Peer Training
- Cash management
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Customer engagement
- Conflict resolution
- Team collaboration
- Training support
- Transaction processing
- Deposit processing
- Customer needs assessment
- Risk management
Certification
BLS/CPR Certification, American Red Cross
Timeline
Universal Banker
First Federal Bank of Louisiana
09.2025 - Current
Loan Officer
Cash 2 U
05.2025 - 08.2025
Customer Service Representative
Advanced Call Center Technologies
08.2024 - 11.2024
Property Manager
Tra-Dor Property Management
04.2022 - 03.2024
Cashier/Sales Associate
Shop A Lott #14
05.2018 - 08.2020
Cashier/Sales Associate
It's Fashion Metro
05.2017 - 05.2018
Cashier
Whataburger Restaurants LLC
08.2014 - 04.2015
Clinical Medical Assisting Diploma -
Blue Cliff College
High School Diploma -
Natchitoches Central High School