Diana Thomas
Harvey
Summary
Accomplished General Manager at Aarons Sales Lease, adept in P&L Management and fostering team unity, led to significant business growth. Expert in operational strategies, customer relations, and driving financial stability. Proven track record in exceeding revenue targets and enhancing employee satisfaction through effective leadership and problem resolution.
Overview
13
13
years of professional experience
Work History
General Manager
Aarons Sales Lease
10.2011 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
Business Administration
Southern University At New Orleans
New Orleans, LASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Staff Management
- Customer Relations
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- P&L Management
- Team training and development
Timeline
General Manager
Aarons Sales Lease
10.2011 - Current
Business Administration
Southern University At New Orleans
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