Diane Gaeke
Opensity Solutions
Baton Rouge,LA
1
Certification
26
years of professional experience
Strategic Learning Leader with extensive experience in designing and optimizing enterprise-wide training programs. Delivered impactful learning journeys through collaboration with executives and cross-functional teams, enhancing workforce capability and performance. Fostered a collaborative learning environment by simplifying complex concepts and employing a people-first coaching approach.
Work History
Lead Technical Trainer
3 Years- Delivered high-impact technical and professional development training for legal professionals and staff across multiple offices.
- Assessed training needs to identify skill gaps and aligned learning solutions with organizational goals.
- Designed blended learning materials including instructor-led content, eLearning modules, video tutorials, and reference guides.
- Facilitated live training sessions (virtual and in-person), managing group dynamics to enhance learner participation.
- Led onboarding programs and developed learning journeys for new hires.
- Created instructional videos using Camtasia to support technology rollouts across firm locations.
- Trained end users on legal applications including iManage Work 10, Litera Compare, Litera Check, Best Authority, and Microsoft 365 tools.
Product Training Lead & Business Systems Training Manager
9 Years- Led curriculum development for major Salesforce initiatives, coordinating with engineering, change management, and leadership teams.
- Designed global Salesforce training programs for 3,500+ users, including facilitator guides, eLearning storyboards, and live virtual training.
- Delivered instructor-led training, webinars, and recorded modules across multiple business lines.
- Developed and maintained LMS content, digital adoption platform materials, and SharePoint learning repositories to enhance user engagement and access to training resources.
- Managed group dynamics, encouraged participation, and adapted facilitation style to diverse audiences.
- Facilitated group dynamics, fostering participation and adapting facilitation style to meet diverse audience needs.
- Developed templates and standardized training materials following corporate branding guidelines.
- Oversaw 1,293 Salesforce support cases in one year, providing “white glove” service and resolving issues efficiently.
- Traveled to 26+ office locations to deliver onsite training and support technology adoption.
Education & Development Manager
14 Years- Built and led the corporate training department, overseeing instructors, curriculum development, and enterprise-wide learning initiatives.
- Conducted organizational needs assessments and KSA gap analyses to align training strategy with business objectives.
- Developed training programs for 700+ customers, increasing sales team performance by 15%.
- Introduced innovative technologies and virtual learning tools that streamlined training processes and reduced training budgets by 15%.
- Introduced innovative technologies and virtual learning tools, reducing training budgets by 15%.
- Created train-the-trainer programs that saved the company $80K annually.
- Managed departmental budgets of $300K–$500K while collaborating with HR on performance development plans to enhance employee growth.
Education
Associate degree - Computer Programming
Associate degree - General Business & Accounting
Skills
Office productivity tools
LMS Administration
Camtasia
Litera Tools
Microsoft Office Suite
Technical documentation
SharePoint
Learning Management
Eloqua
AI-Enhanced Training Tools
Copilot
Affiliations
- Association for Talent Development (ATD)
- SHRM
- Toastmasters
- SCAA
Certification
- Certified Professional in Talent Development (CPTD)
- PHR-Equivalent Training Certifications (Novations, Franklin Covey)
- Smith Driving System Trainer
- 7 Habits of Highly Effective People
- Writing Advantage
- What Matters Most
CORE COMPETENCIES
- Instructional Design & Curriculum Development
- Live Facilitation (In-Person & Virtual)
- Learning Needs Assessment & Gap Analysis
- LMS Administration (SharePoint, Spekit, Salesforce LMS; UKG Pro Learning familiarity)
- AI-Enhanced Training Tools (Camtasia, Copilot, automation workflows)
- Leadership Development & Onboarding
- Professional Development Strategy
- Performance Metrics & Training Evaluation
- Stakeholder Collaboration & Executive Communication
- Change Management & Adoption Support
ADDITIONAL EXPERIENCE
- Blue Cross Blue Shield of Louisiana – Training Specialist
- Advantage Learning Center – Director
- Infonet Computer Training – Training Specialist / Lead
Timeline
Lead Technical Trainer
Opensity Solutions
01.2023 - 01.2026Read More
Product Training Lead & Business Systems Training Manager
JLL / HFF
01.2014 - 01.2023Read More
Education & Development Manager
Community Coffee Company
01.2000 - 01.2014Read More
Baton Rouge School of Computers
Associate degree from Computer Programming
Read More
Baton Rouge Vocational Technical Institute
Associate degree from General Business & Accounting
Read More