Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dianna Espinoza

Sunset

Summary

Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Manager

Postal Annex
09.2017 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Perform notarizations for loan documents, affidavits, and other legal documents.
  • Executed precise and efficient live scan fingerprinting services for a diverse clientele.
  • Ensure efficient completion of regular bank transactions, such as deposits and withdrawals.
  • Handle opening and closing procedures by managing sales, reconciling cash, and making bank deposits.

Assistant Manager

Golden Garden Restaurant
05.2007 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Inspected dining and serving areas for cleanliness and proper set up.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Handled bank deposits and withdrawals with accuracy.
  • Reconciled registers at the end of each shift.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Created weekly work schedules for all restaurant personnel.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

Silverado High School
Victorville, CA
05-2009

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Outstanding communication skills
  • Recruitment and hiring
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Bank deposit procedures
  • Bank and safe deposits
  • Customer response

Accomplishments

  • Supervised team of 4 staff members.
  • Exceeded monthly store sales goals 3 months in a row.

Certification

  • Licensed Notary - From 09/2017- Current
  • Certified fingerprint roller - From 09/2017- Current

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Store Manager

Postal Annex
09.2017 - 08.2025

Assistant Manager

Golden Garden Restaurant
05.2007 - 03.2017

Silverado High School

Similar Profiles

CREATE PROFILE
Dianna Espinoza