Dianna Lambert
Amite
Summary
Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives. Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
34
34
years of professional experience
Work History
Office Manager
CC's Collision
New Orleans
09.2019 - 06.2022
- Delegated work to staff, setting priorities and goals.
- Maintained filing system for records, correspondence and other documents.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Developed effective communication strategies between departments within the organization.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed office budget to handle inventory, postage and vendor services.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Allocated work efficiently, tracking personnel progress.
- Managed office inventory and placed new supply orders.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Sales Merchandiser Manager
Kelley & Abide Inc.
New Orleans
05.2017 - 01.2018
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Generated reports summarizing store performance metrics such as sales figures, profit margins.
- Identified opportunities for increasing profits through effective merchandising techniques.
- Implemented promotional activities such as end caps, shelf talkers, demonstrations.
- Negotiated with store managers to secure prime positioning for promotional materials.
- Collaborated with the marketing team to align in-store promotions with broader marketing campaigns.
- Worked closely with marketing team on advertising campaigns targeted towards specific demographics.
- Implemented planograms with precision to maintain brand consistency across stores.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
- Analyzed customer buying patterns and preferences to inform purchasing decisions.
- Drove sales by developing engaging displays in high-traffic store areas.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Placed prices and descriptive signage to enhance displays and promote items.
- Displayed promotional material such as signs and banners.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Monitored competitor activity in order to stay ahead of industry trends.
- Communicated and coordinated execution of planograms with store management.
- Created attractive displays that showcased products in a visually appealing manner.
- Used company provided mobile technology to perform basic job functions.
- Tracked outgoing orders to provide shipping status to customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Property Manager
Fort Knox Storage Units
Marrero
05.2007 - 03.2008
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Managed implementation and operation of building preventive maintenance program.
- Prepared and submitted reports on facility operations, including budget updates.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Enforced compliance with OSHA regulations and company policies.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Disposed of or oversaw disposal of surplus or unclaimed property.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Managed contracts related to building services such as janitorial or security services.
Apartment Manager
Rock Creek Apartments
Metairie
08.1988 - 08.2005
- Oversaw daily operations, maintenance, and administration of various properties.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Prepared and submitted monthly tenant visit logs.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Maximized occupancy with strong marketing and tenant relations skills.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Assisted with the preparation of annual budgets for each building within the complex.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Collected rent payments from residents in accordance with lease agreements.
- Implemented preventative maintenance programs to prolong life cycles of appliances and fixtures in all units.
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Recommended clarifications and changes in program policies to director of property management.
- Prepared detailed budgets and financial reports for properties.
- Attended meetings with board members to discuss budgeting strategies or new initiatives.
- Managed and oversaw operations, maintenance and administration of properties.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Organized move-in and move-out procedures for new or departing tenants.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Apartment Management Course
Home Builders Association
New Orleans, LA01-2000
Apartment Management Course
Apartment Association of New Orleans
Metairie01-1994
High School Diploma -
Morgan City High
Morgan City, LA08-1984
Skills
- Office management
- Payroll administration
- Resource allocation
- Document management
- Budget management
- Data analysis
- Customer service
- Team leadership
- Staff management
- Office administration
- Payroll processing
References
References available upon request.
Timeline
Office Manager
CC's Collision
09.2019 - 06.2022
Sales Merchandiser Manager
Kelley & Abide Inc.
05.2017 - 01.2018
Property Manager
Fort Knox Storage Units
05.2007 - 03.2008
Apartment Manager
Rock Creek Apartments
08.1988 - 08.2005
Apartment Management Course
Home Builders Association
Apartment Management Course
Apartment Association of New Orleans
High School Diploma -
Morgan City High
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