Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diedra Johnson

Violet

Summary

Dedicated security professional with extensive experience at Ochsner Hospital, excelling in crisis intervention and visitor tracking. Proven ability to enhance safety through vigilant surveillance and effective conflict resolution. Recognized for superior customer service and maintaining a welcoming atmosphere while ensuring compliance with security protocols.

Overview

19
19
years of professional experience

Work History

Security Officer

Ochsner Hospital
06.2023 - Current
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Directed guests around building and answered accessibility questions.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored CCTV cameras and alarm systems for security breaches.

Housekeeper

St Bernard Parish Hospital/Ochsner Hospital
06.2014 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Verified cleanliness and organization of storage areas and carts.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Polished fixtures to achieve professional shine and appearance.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Housekeeper

Best Western Plus Hotel
03.2006 - 05.2014
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.

Education

No Degree - Business Administration

University of New Orleans
New Orleans, LA

High School Diploma -

PGT Beauregard High School
Saint Bernard, LA
05-1986

Skills

  • Stationary surveillance
  • Visitor tracking
  • Shift work experience
  • Crisis intervention training
  • Conflict resolution techniques
  • Superior customer service
  • Conflict de-escalation
  • Dispatch
  • Entrance control

Timeline

Security Officer

Ochsner Hospital
06.2023 - Current

Housekeeper

St Bernard Parish Hospital/Ochsner Hospital
06.2014 - Current

Housekeeper

Best Western Plus Hotel
03.2006 - 05.2014

No Degree - Business Administration

University of New Orleans

High School Diploma -

PGT Beauregard High School

Similar Profiles

CREATE PROFILE
Diedra Johnson