Dillon Armond
Hammond
Summary
Dynamic hospitality professional with a proven track record at Copeland's Of New Orleans, excelling in customer service and conflict resolution. Adept at managing reservations and optimizing workflows, I foster strong guest relations and support team collaboration to enhance overall dining experiences. Committed to delivering exceptional service with a professional appearance.
Overview
2
2
years of professional experience
Work History
Host
Copeland's Of New Orleans Restaurant Group
Slidell
06.2025 - Current
- Greeted and seated guests in a friendly and welcoming manner.
- Managed waitlists and reservations using restaurant management software.
- Provided menus and informed guests about daily specials and promotions.
- Assisted in training new hosts on standard operating procedures and customer service.
- Maintained cleanliness and organization of the entrance and waiting area.
- Handled guest inquiries, complaints, and feedback with professionalism and care.
- Supported team members during busy shifts to ensure efficient service delivery.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Stage Crew Member
Southeastern Louisiana University Theater
Hammond
08.2024 - 12.2024
- Provided support to cast members by helping them find their marks on the stage floor.
- Followed instructions from Stage Manager for scene changes and transitions.
- Set up lighting systems for rehearsals and performances.
- Loaded and unloaded supplies from trucks as part of set construction process.
- Maintained a safe working environment by adhering to safety protocols.
- Checked completed work for quality and accuracy.
- Coordinated with other crew members on tasks and duties throughout productions.
Cashier
Lowes Home Improvment
Slidell
05.2024 - 08.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
Audio and Lights Manager
Cutting Edge Theater
Slidell
05.2023 - 01.2024
- Programmed remote controls for use with various types of audiovisual systems.
- Provided training on the use of audio-visual equipment to staff members as needed.
- Collaborated with production staff to deliver exceptional performances.
- Organized cabling infrastructure in a neat and efficient manner according to best practices.
- Ensured all audiovisual components were connected properly to enable optimal performance at events or meetings.
Education
Bachelor of Science - Psychology
Southeastern Louisiana University
Hammond, LA05-2028
High School Diploma -
Northshore High School
Slidell, LA05-2024
Skills
- Customer service
- Communication skills
- Conflict resolution
- Team collaboration
- Stage carpentry
- Problem-solving abilities
- Production planning
- Relationship building
- Reliability
- Active listening
- Server support
- Reservation management
- Strong interpersonal skills
- Table vacancy management
- Workflow optimization
- Reservations
- Hospitality and accommodation
- Guest relations
- Professional appearance
Education and Training
other
Timeline
Host
Copeland's Of New Orleans Restaurant Group
06.2025 - Current
Stage Crew Member
Southeastern Louisiana University Theater
08.2024 - 12.2024
Cashier
Lowes Home Improvment
05.2024 - 08.2024
Audio and Lights Manager
Cutting Edge Theater
05.2023 - 01.2024
Bachelor of Science - Psychology
Southeastern Louisiana University
High School Diploma -
Northshore High School
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