Dinesha Tennent
Zachary
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Clinic Office Coordinator
Baton Rouge General
08.2022 - Current
- Enhanced patient experience by streamlining appointment scheduling and managing front desk operations.
- Reduced wait times for patients by implementing efficient check-in procedures and organizing patient flow.
- Improved overall clinic efficiency with meticulous organization of medical records and documentation processes.
- Trained new team members on office protocols, enhancing overall productivity and staff cohesion.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA regulations at all times.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
Patient Access Representative
Lake After Hours
10.2021 - 08.2022
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Custodian
Zachary Community School District
05.2020 - 10.2021
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Supported event setup and tear-down, contributing to successful school functions.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Patient Access Representative
Our Lady Of The Lake
01.2018 - 05.2020
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
Zachary High School
Zachary, LA05.2012
Skills
- Microsoft Office Suite proficiency
- Process improvement strategies
- Conflict resolution techniques
- Interpersonal Savvy
- Teamwork orientation
- Staff Supervision Experience
- Patient Scheduling Expertise
- Detail-oriented approach
- Appointment Coordination Abilities
- Appointment Scheduling
- Epic Systems
Timeline
Clinic Office Coordinator
Baton Rouge General
08.2022 - Current
Patient Access Representative
Lake After Hours
10.2021 - 08.2022
Custodian
Zachary Community School District
05.2020 - 10.2021
Patient Access Representative
Our Lady Of The Lake
01.2018 - 05.2020
High School Diploma -
Zachary High School
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