Dion Alexander
Youngsville
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Business Support Specialist
OnTrac/Fiber Media
05.2019 - Current
- Prepared accurate reports for management review, aiding in informed decision-making processes.
- Trained new employees on company policies and procedures, fostering a knowledgeable workforce.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Accepted payments, issued credits and resolved billing issues.
Customer Service Representative
AT&T
10.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Program Manager
Total Assurance Inc
10.2017 - 10.2018
- Responsible for overseeing services provided to Elderly and Disabled population under Medicaid funded programs.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and developed plans through Medicaid programs to assist individuals with disabilities.
- Conducted employee performance evaluations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
Certification - Licensed Real Estate Agent
Burk Baker School of Real Estate
Lafayette, LA04.2016
High School Diploma -
Alfred Lawless High School
New Orleans, LA05.2000
Skills
- Troubleshooting skills
- Customer Relations
- Billing
- Telephone support
- Operations Management
- Sales Support
- Audit Support
- Customer Service
- Attention to Detail
- Multitasking Abilities
Timeline
Business Support Specialist
OnTrac/Fiber Media
05.2019 - Current
Customer Service Representative
AT&T
10.2018 - 05.2019
Program Manager
Total Assurance Inc
10.2017 - 10.2018
Certification - Licensed Real Estate Agent
Burk Baker School of Real Estate
High School Diploma -
Alfred Lawless High School
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