Dion Melancon

• Supervised loading and unloading operations at ports efficiently, reducing cargo handling time significantly.
• Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
• Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
• Streamlined onboard procedures for efficiency, resulting in reduced port turnaround times.
• Maintained Main engines (C-32 HD) and Gensets (Kabota)

• Improved customer satisfaction by promptly addressing and resolving field service issues.
• Developed strong relationships with clients by providing exceptional customer service and support.
• Streamlined processes for troubleshooting and repair, resulting in faster response times.
• Troubleshot complex technical issues effectively using comprehensive analytical skills.
• Serviced and preformed scheduled maintaince (C-9, C-18, C-32 3500 HD T3 C-280 16S 3600)

Serviced/Trouble shot/rebuilt CAT/Cummins/John Deere/Scania/Detriot diesel engines, from Marine application to truck application. Gensets, and Mobile hydraulic units.

• Increased team efficiency through clear communication and regular training of junior technicians.
• Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
• Coordinated with other departments to ensure seamless integration of new products into existing systems.
• Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.

• Serviced/ Inspected/Rebuilt (C-9 / C-18/ C-32/3500/3600) model CAT engines.
• Preformed diagnostics with CAT ET
• Communicated with TCs for advance tech problems
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
• Discussed and recommended service options with customers and explained costs involved.