Diontae Pichon
Baton Rouge
Summary
Dynamic individual with hands on experience in Information Technology and talent for navigating challenges. Brings strong problem solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Sparkhound
Baton Rouge, LA
06.2022 - Current
- Responsible for basic troubleshooting on desktops, cows, virtual machines
- Supplied on going support troubleshooting various technical issues 24/7 365 days a year.
- Utilized customer service and critical thinking skills to deliver exceptional service to multiple clients in a variety of industry verticals in a call center environment.
- Responsible for managing AD accounts
- Managing IT tickets and routing to different teams for further troubleshooting
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- 2024 Employee of the year recipient
Cook
Burger King
Baton Rouge, LA
03.2021 - 06.2022
- Responsible for making burgers, frying the food and bagging the food
- Prepared and cooked menu items according to quality standards.
- Ensured cleanliness and organization of kitchen areas throughout shifts.
Cook
Wendy’s
Baton Rouge, LA
07.2020 - 10.2020
- Responsible for preparing the food and making burgers
- Operated kitchen equipment efficiently while maintaining safety guidelines.
Sonic
Baton Rouge, LA
02.2020 - 06.2020
- Responsible for making drinks/icecream, and taking orders
Education
High School -
Broadmoor Senior High School
Baton Rouge, LA05-2022
High School -
Hammond High School
Hammond, LA11-2019
Skills
- Quick learner, team player, punctual, and able to work independently
- Knowledge of windows 10,11 OS
- Excellent telephone skills and good ability to use Remote Access
- Good customer service skills
- Able to work independently
- Time management
- Friendly, positive attitude
Certification
- CIW Site Development, CIW Web Foundations, CIW Network Associates, CIW Network Associates, CIW Internet Business [2021]
- Microsoft Word, Microsoft Powerpoint [2019]
Timeline
IT Technician
Sparkhound
06.2022 - Current
Cook
Burger King
03.2021 - 06.2022
Cook
Wendy’s
07.2020 - 10.2020
Sonic
02.2020 - 06.2020
High School -
Broadmoor Senior High School
High School -
Hammond High School