DiShai McHenry
Natchitoches
Summary
Results-driven with a strong focus on team collaboration, staff training, and operational efficiency. Implemented health and safety protocols while ensuring high standards of customer service and satisfaction.
Overview
10
10
years of professional experience
Work History
Laborer
Pilgrims
Natchitoches
01.2023 - Current
- Collaborated with team members to complete production tasks on schedule.
- Followed safety protocols to ensure a secure working environment consistently.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Worked with team members to ensure efficient workflow throughout the day.
Manager
Pizza Hut
Natchitoches
03.2021 - 08.2022
- Managed daily restaurant operations to ensure quality service and customer satisfaction.
- Trained and supervised staff to maintain high performance standards.
- Coordinated inventory management and supply ordering for efficient operations.
- Implemented health and safety protocols to ensure compliance with regulations.
- Developed staff schedules to optimize workforce efficiency and coverage.
- Oversaw cash handling procedures to maintain financial accuracy and security.
Dietary Cook
NRMC Nursing&Rehab
Natchitoches
06.2020 - 12.2021
- Prepared nutritious meals following dietary guidelines for residents.
- Maintained cleanliness and organization in kitchen areas.
- Collaborated with dietary staff to plan weekly menus.
- Assisted in training new kitchen staff on procedures.
- Monitored food safety standards during meal preparation.
- Served meals to residents, ensuring dietary needs were met.
- Prepared meals for patients according to dietary requirements and restrictions.
- Managed inventory of kitchen supplies and food items.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
Customer Service Representative
Alogrica
REMOTE
01.2020 - 02.2021
- Assisted customers with inquiries and resolved complaints effectively.
- Collaborated with team members to improve service delivery standards.
- Processed customer orders and managed account information accurately.
- Handled billing issues and provided account support promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a positive environment through effective communication skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
CNA
Touch Of Grace
Natchitoches
02.2016 - 01.2019
- Provided personal care and assistance to residents daily.
- Monitored vital signs and reported changes to nursing staff.
- Assisted with daily living activities and mobility support.
- Documented patient information accurately in care logs.
- Communicated effectively with residents and families about care needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Education
Associate of Arts - Health Administration
BPCC
Natchitoches, LA05-2027
Patient Care Technology
CLTCC
Winnfield, LA01-2014
Skills
- Inventory management
- Healthcare administration
- Team collaboration
- Client relations
- Employee development
- Patient support
- Effective communication
Timeline
Laborer
Pilgrims
01.2023 - Current
Manager
Pizza Hut
03.2021 - 08.2022
Dietary Cook
NRMC Nursing&Rehab
06.2020 - 12.2021
Customer Service Representative
Alogrica
01.2020 - 02.2021
CNA
Touch Of Grace
02.2016 - 01.2019
Associate of Arts - Health Administration
BPCC
Patient Care Technology
CLTCC