Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DJoundia Nelson

Addis,LA

Summary

Support Coordinator adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Knowledgeable and experienced in coordinating care for individuals with disabilities. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Coordinator

Priority Care Support Coordination Agency
09.2024 - Current
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Behavior Technician

Autism Spectrum Therapy
08.2024 - Current
  • As a Behavior Technician, I am responsible for the development of positive reinforced behaviors of children with autism spectrum disorder.

Wal-Mart Associate/Cashier

Walmart
11.2022 - 05.2023
  • Delivered consistent customer service, ensuring satisfaction and a positive shopping environment for patrons.
  • Handled transactions efficiently, maintaining accuracy and promoting a seamless checkout process.

Order Processor/Quality Control

Hollander Sleep Products
06.2022 - 10.2022
  • Managed the order processing workflow utilizing Info Ship and Oracle, ensuring accurate and timely fulfillment of customer orders.
  • Maintained high standards of quality control, conducting thorough reviews to minimize errors and optimize customer satisfaction.

Quality Control Inspector

HelloFresh
01.2022 - 07.2022
  • Maintained high standards of quality by conducting thorough inspections of meal kits to guarantee the inclusion of fresh ingredients and accurate recipe cards.
  • Addressed and rectified discrepancies, contributing to the enhancement of product accuracy and customer satisfaction.

Customer Service Associate/Customer Support

Six Flags, Inc.
04.2021 - 12.2021
  • Provided comprehensive support for customer inquiries, ensuring efficient resolution of ticket booking and account-related concerns.
  • Enhanced customer satisfaction by delivering prompt and accurate assistance with various service requests.

Security Guard

Andy Frain Services
11.2020 - 04.2021
  • Maintained a secure environment for event attendees through effective ticket processing and guest assistance.
  • Conducted perimeter checks to uphold high-security standards and ensure the safety of all guests.

CNA - Certified Nursing Assistant

Legacy Nursing and Rehabilitation
08.2016 - 10.2020
  • Provided essential care support by facilitating daily living activities for residents, ensuring their comfort and well-being.
  • Monitored and documented residents' health changes, promptly communicating critical information to nursing staff for timely intervention.

Home Manager

ResCare
05.2011 - 08.2016
  • Facilitated daily living activities for residents, ensuring timely transportation to various appointments and adherence to program schedules.
  • Administered medication and provided personal care, including meal preparation, feeding, bathing, and dressing, maintaining a high standard of resident support.
  • Oversaw a team of employees, coordinating schedules and delegating tasks to ensure efficient operation and quality care provision.

Education

Master of Science - Social Work

Walden University
Minneapolis, MN
03-2027

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
09-2024

High School Diploma - undefined

Plaquemine Senior High School
Plaquemine, LA
05.2005

Skills

  • Time Management
  • Protecting patient privacy
  • Building relationships for childcare providers
  • Home health aide skills
  • Filing & organization
  • Work style: Reliability
  • Attention to detail
  • Work motivation

Certification

  • CPR
  • Ethics Training, 05/01/05

Timeline

Support Coordinator

Priority Care Support Coordination Agency
09.2024 - Current

Behavior Technician

Autism Spectrum Therapy
08.2024 - Current

Wal-Mart Associate/Cashier

Walmart
11.2022 - 05.2023

Order Processor/Quality Control

Hollander Sleep Products
06.2022 - 10.2022

Quality Control Inspector

HelloFresh
01.2022 - 07.2022

Customer Service Associate/Customer Support

Six Flags, Inc.
04.2021 - 12.2021

Security Guard

Andy Frain Services
11.2020 - 04.2021

CNA - Certified Nursing Assistant

Legacy Nursing and Rehabilitation
08.2016 - 10.2020

Home Manager

ResCare
05.2011 - 08.2016

High School Diploma - undefined

Plaquemine Senior High School

Master of Science - Social Work

Walden University

Bachelor of Arts - Psychology

Southern New Hampshire University

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DJoundia Nelson