Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dewi Lestarini Ongko

Marketing Manager
Surabaya

Summary

Dynamic Marketing Manager with a long working experience in an organization, specializing in product marketing and customer relationship management. Assist in budgeting and strategic fund allocation, enhancing brand awareness, and driving customer acquisition. Developed product innovations and customer satisfaction improvements.


Manajer pemasaran dinamis dengan pengalaman kerja yang panjang di suatu organisasi, yang mengkhususkan diri dalam pemasaran produk dan manajemen hubungan pelanggan. Membantu dalam penganggaran dan alokasi dana strategis, meningkatkan kesadaran merek, dan mendorong akuisisi pelanggan. Mengembangkan inovasi produk dan peningkatan kepuasan pelanggan.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Marketing Manager

PT Jaya Kertas
01.2010 - Current
  • Working with a team on boosting brand awareness and promotions.

Bekerja dalam team untuk meningkatkan kesadaran

merek dan promosi.

  • Managed budgets, allocating funds strategically towards supporting overall business goals.

Mengelola anggaran, mengalokasikan dana secara

strategis untuk mendukung bisnis secara keseluruhan.

  • Developing new products and packaging to keep up with the current trends.

Mengembangkan produk dan kemasan baru untuk

mengikuti trend terbaru.

Customer Service Officer

Goodhealth (now Acquired by Aetna)
02.2006 - 10.2008
  • Assisted in customer emails and phone call with questions and orders.

Membantu dalam email pelanggan dan panggilan telepon

dengan pertanyaan dan pesanan.

  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Mempertahankan pengetahuan produk untuk secara

efektif membantu pelanggan dengan informasi dan

rekomendasi yang terbaik.

  • Helping customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Membantu kepuasan pelanggan dengan menangani dan

menyelesaikan pertanyaan dan masalah mereka secara

efisien.


Education

Bachelor of Business And Commerce -

Monash University
Melbourne, Australia
04.2001 -

Skills

Digital marketing

Customer acquisition

Budgeting and allocation 

Customer relationship management

Timeline

Marketing Manager

PT Jaya Kertas
01.2010 - Current

Customer Service Officer

Goodhealth (now Acquired by Aetna)
02.2006 - 10.2008

Bachelor of Business And Commerce -

Monash University
04.2001 -
Dewi Lestarini OngkoMarketing Manager