D'NASHA JOHNSON
LAFAYETTE
Summary
Retail professional with 6+ years of experience in customer service and sales, excelling in fostering collaborative environments and enhancing customer satisfaction. Demonstrates expertise in merchandising, POS systems, and inventory management, driving significant improvements in sales and customer retention. Passionate about leveraging strong communication and problem-solving skills to innovate and optimize retail operations.
Overview
6
6
years of professional experience
Work History
Sales Associate/Cashier
Infinite Beauty
Lafayette, LA
09.2025 - Current
- Managed inventory levels, ensuring optimal stock availability and organization.
- Trained new sales associates on product knowledge and effective sales techniques.
- Analyzed customer feedback to improve service delivery and product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced customer engagement through personalized product recommendations and consultations.
CASHIER/CUSTOMER SERVICE LEAD
Burlington Stores
Lafayette, LA
10.2019 - Current
- Manage sales transactions with precision, enhancing customer satisfaction and loyalty.
- Train and mentor new hires, fostering a collaborative and efficient work environment.
- Maintain store cleanliness and order, ensuring a welcoming shopping experience.
- Assist in inventory management, optimizing stock levels and reducing shortages.
- Lead team efforts to resolve customer inquiries, improving service quality and retention.
- Streamlined checkout processes, enhancing transaction speed and significantly improving customer satisfaction scores.
- Analyzed customer feedback to address complaints promptly, resulting in a noticeable increase in repeat customer visits.
- Implemented a new merchandise display strategy, enhancing visual appeal and driving substantial improvements in sales.
- Optimized checkout procedures to minimize wait times, significantly enhancing customer satisfaction and loyalty.
- Trained and mentored new team members, fostering a supportive environment that improved overall team efficiency.
- Maintained meticulous store organization and cleanliness, creating a welcoming atmosphere that encouraged customer engagement.
- Led team efforts to enhance customer service protocols, resulting in measurable improvements in customer retention and satisfaction.
- Streamlined checkout processes, accelerating transaction speed and boosting customer satisfaction ratings.
- Maintained organized store layout and cleanliness, fostering a welcoming atmosphere that encouraged customer engagement.
BEAUTY ADVISOR
Sally Beauty
Lafayette, LA
11.2022 - 01.2024
- Consistently exceeded monthly sales targets by XX% through effective customer engagement and product knowledge.
- Developed and maintained strong relationships with clients, resulting in a high rate of repeat business.
- Collaborated with cross-functional teams to develop innovative sales strategies and promotional campaigns.
- Delivered persuasive sales presentations to prospective clients, highlighting key features and benefits of products/services.
- Identified client needs through active listening and provided tailored solutions to meet their specific requirements.
- Increased customer retention rate by implementing a proactive follow-up process.
- Provided exceptional customer service to clients, ensuring a positive shopping experience.
- Demonstrated extensive knowledge of products and services to assist customers in making informed purchasing decisions.
- Built strong relationships with customers, resulting in increased customer loyalty and repeat business.
- Achieved sales targets consistently by effectively promoting products and upselling additional items.
- Assisted in visual merchandising efforts, ensuring that the store layout was appealing and products were displayed attractively.
- Mentored new hires on product knowledge, sales techniques, and customer service best practices.
- Maintained a clean and organized sales floor, ensuring products were properly stocked and displayed.
- Conducted regular inventory audits to identify discrepancies or potential loss prevention issues.
Education
Diploma in Cosmetology - undefined
Blue Cliff Career College
Lafayette, LA01.2019
High School or Equivalent - undefined
Northside High School
05.2016
Skills
- Team Member (Expert)
- Cash Handling (Expert)
- Cleaning Experience (Expert)
- Team Player (Expert)
- Hair styling (Experienced)
- Customer Service (Expert)
- POS (Expert)
- Computer skills (Expert)
- Cashiering (Expert)
- Cash Register (Expert)
- Meal Preparation
- Heavy Lifting (Expert)
- Stocking (Expert)
- Retail sales (Expert)
- Merchandising (Expert)
- Sales Strategy (Expert)
- Problem Solving (Expert)
- Product Knowledge (Expert)
Timeline
Sales Associate/Cashier
Infinite Beauty
09.2025 - Current
BEAUTY ADVISOR
Sally Beauty
11.2022 - 01.2024
CASHIER/CUSTOMER SERVICE LEAD
Burlington Stores
10.2019 - Current
Diploma in Cosmetology - undefined
Blue Cliff Career College
High School or Equivalent - undefined
Northside High School