Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dominic Heins

Lafayette

Summary

Dynamic Sales Associate with a proven track record at Lafayette Shooters, excelling in customer service and relationship building. Known for enhancing customer satisfaction through effective problem-solving and teamwork. Demonstrated ability to manage high-stress situations while maintaining professionalism, ensuring a welcoming environment that fosters repeat business. Mainly looking into this because it is my goal to graduate college in Kinesiology and go into the physical therapy field and learn a little about the job as a whole and learn the processes.

Overview

2
2
years of professional experience

Work History

Sales Associate

Lafayette Shooters
08.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Riverbend Farm
11.2022 - 12.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Bachelor of Science - Kinesiology

University of Louisiana At Lafayette
Lafayette, LA
05-2028

High School Diploma -

Acadiana High School
Scott, LA
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual

Interests

  • Playing Sports
  • Hunting
  • Gym Workouts
  • Team Sports

Timeline

Sales Associate

Lafayette Shooters
08.2024 - Current

Sales Associate

Riverbend Farm
11.2022 - 12.2023

Bachelor of Science - Kinesiology

University of Louisiana At Lafayette

High School Diploma -

Acadiana High School

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Dominic Heins