Dominica Jones
Laplace
Summary
Compassionate Behavioral Health Associate with experience in providing high-quality therapeutic care to individuals suffering from mental health issues. Strengths include active listening, empathy, crisis intervention, and behavior management skills. Past roles involved coordinating with multidisciplinary teams to develop effective treatment plans, fostering resilience and well-being among patients. Demonstrated ability to maintain professional boundaries while building trust and rapport with clients.
Overview
5
5
years of professional experience
Work History
Behavioral Health Associate
Acadia Healthcare
Laplace
10.2024 - Current
- Provided support during medical procedures or treatments related to behavioral health issues.
- Utilized evidence-based practices when providing therapeutic interventions to clients.
- Assisted clients in developing and implementing plans for managing symptoms of mental illness.
- Provided crisis intervention services to individuals experiencing a behavioral health emergency.
- Maintained accurate records of client progress notes, discharge summaries, and documentation of services provided.
- Established strong working relationships with clients by demonstrating empathy and respect.
- Documented patient interactions in compliance with HIPAA requirements.
- Tracked client movement on and off unit by documenting times and destinations.
- Provided excellent service to patients through personable communication.
- Employed motivational interviewing techniques to encourage patient engagement in treatment.
Airline Customer Service Agent
Spirit
Kenner
06.2021 - Current
- Followed company policies and procedures related to customer service operations at all times.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Performed check-in procedures for both domestic and international flights.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Correctional Guard
Eastern Louisiana Mental Health Hospital
Jackson
05.2023 - 10.2024
- Reported any violations of policy and law to management immediately.
- Performed searches of people, vehicles, and buildings as required by law or policy.
- Assisted in controlling access to restricted areas.
- Prepared written documentation related to incident reports.
- Interacted with customers in a professional manner while providing assistance as needed.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Maintained daily logs of activities with detailed reports when necessary.
CEO
Curvy Diamonds Boutique
Laplace
05.2020 - 08.2021
- Developed and implemented strategic business plans to increase company profitability.
- Represented the organization at conferences, events, and networking activities as needed.
- Hired, trained, and mentored staff members to maximize productivity.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Education
High School Diploma -
First Christian Academy
Houston, TX01-2020
Some College (No Degree) - Business Administration And Management
Delgado Community College
New Orleans, LASkills
- Crisis intervention
- Therapeutic interventions
- Client assessment
- Symptom management
- Team collaboration
- Verbal and written communication
- High-energy attitude
- Customer relations
- Adaptive team player
Timeline
Behavioral Health Associate
Acadia Healthcare
10.2024 - Current
Correctional Guard
Eastern Louisiana Mental Health Hospital
05.2023 - 10.2024
Airline Customer Service Agent
Spirit
06.2021 - Current
CEO
Curvy Diamonds Boutique
05.2020 - 08.2021
High School Diploma -
First Christian Academy
Some College (No Degree) - Business Administration And Management
Delgado Community College