Dominique Dugas
Lake Charles,LA
Summary
Dynamic General Manager with extensive experience in the industry, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and streamlining processes, resulting in improved service efficiency. Skilled in training and development, fostering a high-performing team culture while implementing cost control measures to optimize inventory management.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
16
16
years of professional experience
Work History
General Manager
Buffalo Wild Wings
Lake Charles
03.2025 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff scheduling to optimize labor costs and enhance service efficiency.
- Implemented training programs for new employees, improving onboarding effectiveness.
- Maintained inventory levels, coordinating with suppliers to ensure timely deliveries.
- Analyzed customer feedback to identify areas for service improvement and menu adjustments.
- Developed operational procedures that improved overall restaurant performance and guest satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant General Manager
Buffalo Wild Wings
Lake Charles
11.2024 - 04.2025
- Assisted in managing daily operations, ensuring smooth service delivery and customer satisfaction.
- Supported staff training initiatives to enhance team performance and operational efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
Assistant Manager
Buffalo Wild Wings
Lake Charles, LA
08.2023 - 11.2024
- Supervised staff to ensure efficient service and adherence to company standards.
- Trained new team members on operational procedures and customer service excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
General Manager, Business Development
Steamboat Bill's
Lake Charles, LA
12.2021 - 06.2023
- Led operations to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff to improve performance and reduce turnover.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Oversaw scheduling and staffing to ensure optimal coverage during peak hours.
Operations Manager
Steamboat Bill's
Pearland, TX
10.2019 - 12.2021
- Developed operational strategies that increased service quality and customer satisfaction.
- Coordinated cross-departmental communication to streamline project execution and resolve issues promptly.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Led initiatives to enhance safety protocols, resulting in improved workplace safety standards.
Operations Manager
Steamboat Bill's
Lake Charles, La
10.2010 - 10.2019
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Oversaw the establishment of new restaurant sites in Louisiana and Texas, ensuring operational readiness and compliance.
- Implemented process improvements, enhancing workflow and reducing operational bottlenecks.
- Trained and mentored staff on best practices, fostering a collaborative work environment.
- Managed inventory control systems, optimizing stock levels to meet customer demand.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Customer relations
- Staff supervision
- Staff training/development
- Customer relationship management
Timeline
General Manager
Buffalo Wild Wings
03.2025 - Current
Assistant General Manager
Buffalo Wild Wings
11.2024 - 04.2025
Assistant Manager
Buffalo Wild Wings
08.2023 - 11.2024
General Manager, Business Development
Steamboat Bill's
12.2021 - 06.2023
Operations Manager
Steamboat Bill's
10.2019 - 12.2021
Operations Manager
Steamboat Bill's
10.2010 - 10.2019