Dominique Montgomery
Hammond
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction by using Excel and other analytics. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Visio Lending
07.2024 - Current
- Answered high volume of email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents And reports.
- Supported business and hospitality needs of corporate partners.
- Used Salesforce to produce monthly invoices, reports, and other deliverables.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Communicated with customers daily to request information and complete paperwork.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Wedding Coordinator
The Oaks
03.2024 - 11.2024
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Established and managed communications with vendors, confirming service and supply delivery.
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Supervised personnel and directed in wedding task administration and completion.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Oversaw setup and breakdown of wedding decorations and supplies.
Medical Office Specialist
North Oaks Health System
02.2024 - 07.2024
- Schedule and assist in the coordination of patient procedures, office visits, and referrals to increase productivity by 30% in a week
- Return patient calls within 24 business hours and answer questions regarding procedures
- Prepare and disperse procedure and informational forms to patients
- Coordinate and account for all patient blue-sheets
- Follow insurance guidelines and policy and procedure when scheduling
- Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due if needed while assisting the receptionist
- Improve patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types
- Provide excellent customer service to all patients, guests, and family members
- Assist with completing/distributing paperwork, entering pertinent patient information into the electronic medical record Multi task and cross train to be available to assist in other areas as needed
- Independently maintains and works from the electronic medical record and additional databases
Procedure Scheduler/Receptionist/Medical Summarizer
Neuroscience and Pain Institute
01.2021 - 02.2024
- Obtains information necessary to complete the scheduling of an order including the presence of implanted devices, stints, and hardware when scheduling for imaging
- Responds professionally to all inquiries from patients & staff in a timely manner at 90% callback rate
- Accurately documents patient accounts of all actions taken
- Identify opportunities for process improvement for receipt of data and reporting
- Ability to meet established deadlines timely, accurately and with a sense of urgency
- Maintains quality service by following organization standards
- Sorting and reviewing medical record documents including office visits, procedures, and imaging, summarize and type up document in Microsoft word format
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
Administrative Coordinator 3
Parishes Human Services Authority
10.2018 - 11.2020
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Developed and implemented evidence-based interventions that improved clients' overall mental health and well-being
- Identified risk factors and warning signs of mental health issues and referred to appropriate resources
STORE MANAGER
Lids
07.2016 - 08.2018
- Generate Sales Produce sales gains, by providing customer service
- Meet or Exceed Company Objectives by 20% in all measurable areas of the business
- Provide consistent assessment of each associate's sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives
- Adhere to current visual guidelines including proper merchandising, signage and store cleanliness
- Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested
- Ensure that all associates maintain a professional appearance consistent with company dress code policy
- Control Expenses Protect Company assets within guidelines of LIDS Retail policies
- Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts
- Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws
- Open and close the store as required following the procedures per the Operations P&P Manual
Education
Bachelor's Degree -
Louisiana State University at Alexandria
01.2017
Diploma - undefined
Peabody Magnet High School
05.2012
Skills
- Electronic Medical Record
- Human Services
- Customer Service
- Medical Billing
- Data Analytics
- Recordkeeping
- Data entry
- Negotiation
- Insurance verification
Timeline
Executive Assistant
Visio Lending
07.2024 - Current
Wedding Coordinator
The Oaks
03.2024 - 11.2024
Medical Office Specialist
North Oaks Health System
02.2024 - 07.2024
Procedure Scheduler/Receptionist/Medical Summarizer
Neuroscience and Pain Institute
01.2021 - 02.2024
Administrative Coordinator 3
Parishes Human Services Authority
10.2018 - 11.2020
STORE MANAGER
Lids
07.2016 - 08.2018
Diploma - undefined
Peabody Magnet High School
Bachelor's Degree -
Louisiana State University at Alexandria
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