Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dominique Range

Dominique Range

Baton Rouge

Summary

Dynamic customer service professional with extensive experience at Louisiana Workforce Commission, excelling in call center operations and customer satisfaction. Proven ability to resolve complex issues while maintaining calm under pressure. Proficient in Microsoft Excel and skilled in fostering positive customer interactions, ensuring a results-driven approach to service excellence. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

17
17
years of professional experience

Work History

Call Center Representative

Louisiana Workforce Commission
Baton Rouge
05.2023 - Current
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained records of customer interactions, transactions, comments and complaints.

Customer Service Representative

Sitel
Baton Rouge
06.2008 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Office Clerk

GXO LOGISTICS
Port Allen
06.2022 - 02.2023
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Prepared invoices for customers based on their orders and payment terms.

Education

BBA - Bachelor Degree

Istrouma Senior High School
Baton Rouge, LA
05-2013

Skills

  • Order and refund processing
  • Call center operations
  • Customer service excellence
  • Calm under pressure
  • Microsoft Excel proficiency
  • Microsoft Windows expertise
  • Microsoft Outlook skills
  • Microsoft Office suite knowledge
  • Call transfer management
  • Data entry accuracy
  • Typing proficiency
  • Outstanding communication skills
  • Verbal and written communication
  • Results-oriented mindset
  • Organizational skills
  • Deadline-driven approach
  • Ability to work under pressure
  • Negotiation techniques
  • Research capabilities
  • Transaction processing expertise
  • Multi-system navigation skills
  • Time management proficiency
  • Multitasking ability
  • Tech-savvy solutions
  • Telephone equipment familiarity
  • Positive customer interactions

Timeline

Call Center Representative

Louisiana Workforce Commission
05.2023 - Current

Office Clerk

GXO LOGISTICS
06.2022 - 02.2023

Customer Service Representative

Sitel
06.2008 - Current

BBA - Bachelor Degree

Istrouma Senior High School

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Dominique Range