Dominique Reddix
Shreveport
Summary
Dedicated Senior Care Specialist with expertise in care coordination, patient education, and quality improvement. Proven ability to foster positive relationships and enhance patient well-being through effective medication management and interdisciplinary collaboration.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Senior Care Specialist
Upward Health
Hauppauge
03.2025 - Current
- Assisted patients with medication management and adherence.
- Coordinated care plans with healthcare teams and family members.
- Provided compassionate support to patients in daily living activities.
- Monitored patient health and reported changes to medical staff.
- Educated patients on health management and wellness strategies.
- Documented patient interactions and care provided in electronic records.
- Fostered positive relationships with patients to enhance their well-being.
- Participated in training sessions to improve caregiving skills and knowledge.
- Implemented strategies designed to enhance quality of life such as participating in leisure activities or providing mental stimulation through conversation.
- Assisted elderly clients with daily activities such as meal preparation, bathing, dressing and mobility.
- Collaborated with social workers on behalf of clients who need assistance accessing available community resources.
- Managed schedules for multiple clients while maintaining flexibility in order to meet changing needs.
Patient Safety Attendant
Ochsner LSU Health Shreveport
Shreveport
02.2023 - 05.2025
- Monitored patient safety and well-being during hospital stays.
- Assisted nursing staff with patient care and daily activities.
- Responded quickly to patient calls and concerns effectively.
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Observed and documented patient behaviors for clinical review.
- Educated patients on safety protocols and hospital procedures.
- Collaborated with interdisciplinary teams to support patient needs.
- Maintained a clean and safe environment for patients and staff.
- Reported changes in patient conditions to healthcare team promptly.
General Manager
Nola Creations 504
Shreveport
04.2014 - 05.2023
- Oversaw daily operations and managed staff schedules and assignments.
- Developed and implemented new operational policies and procedures.
- Coordinated inventory management, ensuring stock levels met demand.
- Facilitated training programs to enhance team performance and skills.
- Analyzed financial reports to optimize budget allocation and resource use.
- Led customer service initiatives to improve client satisfaction and engagement.
- Conducted regular meetings to enhance communication across departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
Associate of Applied Science - Business Office Administartion
Northwest Louisiana Technical Community College
Shreveport, LA12-2025
Skills
- Care coordination
- Patient education
- Quality improvement
- Interdisciplinary collaboration
- Electronic record management
- Customer service
- Training development
- Medication management
- Conflict resolution
Certification
202420 CTC- Customer Service Specialist(2024)
Timeline
Senior Care Specialist
Upward Health
03.2025 - Current
Patient Safety Attendant
Ochsner LSU Health Shreveport
02.2023 - 05.2025
General Manager
Nola Creations 504
04.2014 - 05.2023
Associate of Applied Science - Business Office Administartion
Northwest Louisiana Technical Community College