Dominique Valentine
New Orleans
Summary
Dynamic customer service professional with extensive experience at Hilton Hotels Corporation, excelling in traffic management and payment processing. Recognized for fostering strong customer relationships and demonstrating adaptability in high-pressure environments. Proven ability to enhance guest satisfaction through effective communication and leadership, contributing to repeat business and operational efficiency.
Overview
11
11
years of professional experience
Work History
Associate
Hilton Hotels Corporation
New Orleans
11.2022 - Current
- Built relationships with customers by providing friendly customer service.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Greeted guests upon arrival and provided exceptional customer service.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Server
Applebee's Grill + Bar
New Orleans
04.2021 - 10.2022
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cashier
Sams Club Distribution
Gretna
12.2015 - 07.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Assisted external auditors during annual audits by providing requested documents and information.
- Monitored and reported on the progress of audit assignments to ensure timely completion.
- Prepared detailed reports highlighting audit findings and recommendations for improvements.
Sales Associate
Footlocker Retail
Gretna
10.2013 - 08.2015
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Edna Karr High School
New Orleans, LA05-2015
Skills
- Customer service
- Traffic management
- Payment processing
- Digital filing
- Administrative support
- Cash handling
- Team collaboration
- Time management
- Audit support
- Customer relationship management (CRM)
- Leadership qualities
- Customer interaction
- Adaptability and flexibility
- Workplace safety
- Flexible schedule
- Product knowledge
- Oral communication
- Courteous and professional
Affiliations
- Fishing
- Fashion
- grilling
- painting
- horse back riding
- mud riding
- hiking
Accomplishments
- Volunteer of the year award
- Leadership reward
Languages
English
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Associate
Hilton Hotels Corporation
11.2022 - Current
Server
Applebee's Grill + Bar
04.2021 - 10.2022
Cashier
Sams Club Distribution
12.2015 - 07.2020
Sales Associate
Footlocker Retail
10.2013 - 08.2015
High School Diploma -
Edna Karr High School
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