Don Montgomery
Hammond
Summary
Results-driven manager with expertise in customer service and sales. Skilled in developing engagement strategies and optimizing team performance through training and cross-functional collaboration, committed to enhancing customer relationships and driving business success.
Overview
7
7
years of professional experience
Work History
Experience Manager
Best Buy
Hammond, LA
01.2025 - Current
- Facilitated customer service training sessions to enhance team performance and engagement.
- Developed and implemented store promotional strategies to improve product visibility and sales.
- Collaborated with cross-functional teams to streamline operations and enhance customer experience.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Supported inventory management processes ensuring optimal stock levels and product availability.
- Monitored sales trends, providing insights for strategic decision-making in product placement.
- Coordinated scheduling of staff shifts to ensure adequate coverage during peak business hours.
Experience Supervisor
Best Buy
Madison, MS
04.2023 - 01.2025
- Developed customer engagement strategies to enhance shopping experiences and drive sales growth.
- Trained team members on product knowledge, ensuring consistent service delivery across departments.
- Implemented feedback mechanisms to gather customer insights, improving service offerings and satisfaction levels.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Sales Advisor
Best Buy
Flowood, MS
10.2022 - 05.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Provided technical support for electronic devices, ensuring customer satisfaction and product understanding.
- Executed inventory management tasks, maintaining stock levels and organization on sales floor.
- Trained new team members on sales techniques and product knowledge, promoting team collaboration.
Shift Lead
Target
Flowood, MS
08.2019 - 10.2022
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Coordinated inventory management, optimizing stock levels and minimizing discrepancies.
- Implemented process improvements that enhanced team productivity and service delivery.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
Northwest Rankin High School
Flowood05.2016
Skills
- CRM software proficiency
- Customer journey mapping
- Customer experience strategy
- Cross-functional teamwork
- Customer experience management
- Content strategy
- Product knowledge
- Customer service
- Sales and upselling
- Sales expertise
- Customer relations
- Relationship building
Accomplishments
Last year, My store was ranked 28 out of 878 Best Buys
Timeline
Experience Manager
Best Buy
01.2025 - Current
Experience Supervisor
Best Buy
04.2023 - 01.2025
Sales Advisor
Best Buy
10.2022 - 05.2023
Shift Lead
Target
08.2019 - 10.2022
High School Diploma -
Northwest Rankin High School