Donald Cunningham, Jr
Carencro
Summary
Dynamic General Manager with a proven track record at Aaron's Sales and Lease, excelling in operations management and team leadership. Enhanced store performance through strategic training programs and data-driven decision-making, achieving significant improvements in customer satisfaction and employee engagement. Skilled in problem resolution and fostering a collaborative work environment.
Overview
28
28
years of professional experience
Work History
General Manager
Aaron's Sales and Lease
Lafayette, LA
05.2012 - Current
- Directed operational strategies to enhance store performance and customer satisfaction.
- Oversaw inventory management, ensuring optimal stock levels and efficient supply chain processes.
- Implemented training programs for staff, improving team productivity and service quality.
- Analyzed sales data to identify trends, informing strategic decisions and promotional initiatives.
- Led cross-functional teams in executing store openings and renovations, enhancing overall customer experience.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Account Manager
Rent-A-Center
Opelousas, LA
03.2009 - 04.2012
- Managed client relationships to ensure satisfaction and retention across diverse accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Manager
Waffle House
Lafayette, LA
09.2007 - 01.2009
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced operational efficiency and service speed.
- Managed inventory levels, reducing waste through effective stock control measures.
- Coordinated scheduling to optimize labor costs while meeting customer demand peaks.
Dietary Director
Spring Meadows Nursing Home
Clarksville, TN
02.2003 - 12.2006
- Directed dietary programs to ensure compliance with health regulations and standards.
- Managed food service operations, including menu planning and inventory control.
- Supervised and trained dietary staff to enhance service quality and efficiency.
- Developed nutritional care plans in collaboration with healthcare teams for resident needs.
Cook
US Army
Fort Campbell North, KY
02.1998 - 02.2002
- Prepared and cooked meals for soldiers in high-pressure environments.
- Maintained high standards of food safety and sanitation procedures.
- Developed menus considering nutritional guidelines and dietary restrictions.
- Trained junior cooks on cooking techniques and kitchen operations.
- Supervised kitchen staff, ensuring adherence to quality standards and protocols.
Education
No Degree - Psychology
University of Southern Mississippi
Hattiesburg, MSSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
Timeline
General Manager
Aaron's Sales and Lease
05.2012 - Current
Account Manager
Rent-A-Center
03.2009 - 04.2012
Manager
Waffle House
09.2007 - 01.2009
Dietary Director
Spring Meadows Nursing Home
02.2003 - 12.2006
Cook
US Army
02.1998 - 02.2002
No Degree - Psychology
University of Southern Mississippi