Donna Bohn
Bossier City
Summary
Dynamic operations and HR leader with a proven track record at Fultz Physical Therapy, excelling in operational strategy and process improvement. Skilled in employee training and conflict resolution, I drive productivity and enhance patient satisfaction, successfully implementing business plans that align with long-term objectives.
Overview
5
5
years of professional experience
Work History
Director of Operations and Human Resources
Fultz Physical Therapy
Shreveport
12.2024 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve patient satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Ensured compliance with applicable laws, regulations, industry standards.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting patient relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Identified areas where process improvements could be made resulting in increased productivity.
- Developed training programs for new employees as well as existing staff members.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Directed the operations and logistics of a multi-million dollar business.
Director of Sales
Matthews Landscape
Shreveport
06.2020 - 11.2024
- Monitored competitor activities and adjusted strategies to maintain competitive advantage.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Created detailed reports on sales performance metrics and trends.
- Directed and coordinated products, services and sales activities.
- Hired and motivated high-performing sales team.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Provided detailed sales reports and forecasts to executive management for strategic decision-making.
- Implemented CRM systems to streamline sales processes and improve customer relationships.
Education
Bachelor of Science - Business
Louisiana State University At Shreveport
Shreveport, LA05-2020
MBA -
Louisiana State University At Shreveport
Shreveport, LASkills
- Operational strategy
- Business planning
- Process improvement
- Employee training
- Performance management
- Customer relationship management
- Team leadership
- Conflict resolution
- Data analysis
- CRM implementation
- Performance analysis
- Sales promotion
- Sales management
Timeline
Director of Operations and Human Resources
Fultz Physical Therapy
12.2024 - Current
Director of Sales
Matthews Landscape
06.2020 - 11.2024
Bachelor of Science - Business
Louisiana State University At Shreveport
MBA -
Louisiana State University At Shreveport
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