DONNA CARNAHAN
Sulphur
Summary
I'm enthusiastic and detail-oriented. I'm eager to contribute my skills as a Phone Operator, Payroll/Billing Clerk, Permit Officer, or Trucking Broker. I have a strong background in customer service and administrative support
Overview
22
22
years of professional experience
Work History
Phone Operator
Southwest Call Center
Sulphur
06.2019 - Current
- Manage high-volume calls
- Receive and deliver incoming messages
- Transfer/Patch calls
- Act as Front Desk Operator for local hospital
Payroll/Billing Clerk
Lake City Trucking
SULPHUR
09.2018 - 05.2019
- Executed driver settlement processing efficiently.
- Handled invoice processing to ensure timely payments.
- Conducted past due collections to minimize outstanding debts.
Permit Officer
Deep South Crane
Sulphur
02.2016 - 09.2018
- Purchased daily, quarterly and yearly permits
- Kept up - to - date with state laws for over dimensional transports
Trucking Broker
Landstar Inway and Acme Truckline
Lake Charles
09.2003 - 02.2016
- Customer Service Manager
- Trained new hires
- Arranged transport and quoted rates for: Over dimensional, hazmat and specialty loads
- Wrote transportation plans
Education
Paramedic
Sowela Vo-Tech
Lake Charles01.1994
High School - Basic
Sulphur High School
01.1985
Skills
- Call management
- Invoice processing
- Employee training
- Attention to detail
- Effective communication
- Call distribution
- Call transferring
- Telephone etiquette
- Customer service
References
Reference available upon request
Timeline
Phone Operator
Southwest Call Center
06.2019 - Current
Payroll/Billing Clerk
Lake City Trucking
09.2018 - 05.2019
Permit Officer
Deep South Crane
02.2016 - 09.2018
Trucking Broker
Landstar Inway and Acme Truckline
09.2003 - 02.2016
Paramedic
Sowela Vo-Tech
High School - Basic
Sulphur High School
Similar Profiles
Dawn BaileyDawn Bailey
Special Projects Coordinator at Southwest Call CenterSpecial Projects Coordinator at Southwest Call Center
Fanlee RodriguezFanlee Rodriguez
NA at Call max (call center)NA at Call max (call center)
Brandon HallBrandon Hall
Call Center Representative at 1st Cavalry Division, Division Operation Center Call CenterCall Center Representative at 1st Cavalry Division, Division Operation Center Call Center
Amber HaneyAmber Haney
Office Administrative Assistant at Bowersox Vision CenterOffice Administrative Assistant at Bowersox Vision Center
Joshua J. ReevesJoshua J. Reeves
Site Safety Technician at Turner Industries Group LLCSite Safety Technician at Turner Industries Group LLC