Donterrika Spurs
Monroe
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Representative
Alorica
Monroe
04.2024 - Current
- Assisted customers with inquiries and resolved service-related issues promptly.
- Processed customer orders accurately through the company's order management system.
- Managed customer accounts and updated information in the CRM software.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
TTEC
Monroe
04.2021 - 04.2024
- Assisted customers with inquiries and resolved service-related issues promptly.
- Processed customer orders accurately through the company's order management system.
- Managed customer accounts and updated information in the CRM software.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Healthcare Customer Service Representative
Caranet
Monroe
02.2018 - 04.2021
- Assisted customers with inquiries about healthcare services and insurance options.
- Processed patient information using electronic health record systems efficiently.
- Coordinated appointment scheduling for patients and healthcare providers seamlessly.
- Supported billing inquiries by guiding clients through payment processes accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Education
Ouachita High School
Monroe, LASkills
- Healthcare record management
- Claims processing
- Client onboarding
- Effective communication
- Attention to detail
- Conflict resolution
- Product knowledge
- Technical support
- Product and service solutions
- Refunds processing
- Positive and professional
- Microsoft office expertise
- Task prioritization
Timeline
Customer Service Representative
Alorica
04.2024 - Current
Customer Service Representative
TTEC
04.2021 - 04.2024
Healthcare Customer Service Representative
Caranet
02.2018 - 04.2021
Ouachita High School