Doretha Dixon
Saint Gabriel
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Our Lady of the Lake Children's Hospital
08.2024 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined check-in and check-out processes through effective reservation system management.
- Ensured accurate payment transactions while adhering to cash handling protocols.
- Maintained positive property reputation by diplomatically resolving guest complaints.
- Engaged in ongoing training to stay updated on hospitality industry trends.
Customer Service Associate
Walgreens
01.2021 - 05.2024
- Enhanced customer satisfaction by assisting with product location and issue resolution.
- Reduced customer wait times through efficient cash register operations and accurate transactions.
- Maintained organized inventory by restocking shelves and monitoring product availability.
- Resolved customer complaints swiftly, fostering high satisfaction and loyalty rates.
- Collaborated with team members to improve overall customer experience and satisfaction.
Receptionist
Grazia Bridal
01.2019 - 01.2023
- Scheduled appointments and answered calls, ensuring smooth daily operations and high client satisfaction.
- Managed filing systems and maintained accurate records, significantly improving office efficiency.
- Monitored and replenished inventory, effectively preventing shortages and reducing operational costs.
- Delivered exceptional customer service, greatly enhancing client retention rates.
- 225-347-4894
Education
High School Diploma -
Math, Science, and Arts Academy East
St. Gabriel, LA01.2019
Bachelor's degree - Speech Pathology and Audiology
Southern University and A&M College
Baton Rouge, LA05.2024
Master of Science - Speech-Language Pathology
Southern University And A&M College
Baton Rouge, LA05-2026
Skills
- Active listening (Expert)
- Problem-solving (Experienced)
- Communication (Expert)
- Customer Service (Expert)
- Interpersonal Skills (Experienced)
- Computer Skills (Expert)
- Team Collaboration (Experienced)
- Speech Pathology (Skillful)
- Office Efficiency (Experienced)
- Attention to detail (Expert)
- Payment processing
- Data entry
Certification
CPR certified | American Red Cross
LANGUAGES
English
Timeline
Guest Service Representative
Our Lady of the Lake Children's Hospital
08.2024 - Current
Customer Service Associate
Walgreens
01.2021 - 05.2024
Receptionist
Grazia Bridal
01.2019 - 01.2023
Bachelor's degree - Speech Pathology and Audiology
Southern University and A&M College
High School Diploma -
Math, Science, and Arts Academy East
Master of Science - Speech-Language Pathology
Southern University And A&M College
AWARDS
Dean's List, Cum laude Honors